TLDR: facilities are good, parking is very expensive, reception team not clear on what additional charges they were applying to my invoice
On the day I was there the premium coffee machine payment was broken, so if I had purchased unlimited tea and coffee package, I wouldn't have been able to use it. The package for half a day was over £6 but each coffee is around £1 to £1.50.
There was no mention of parking costs on the website for the location, just that there was parking.
The initial cost for a co-working hot desk for 4 hours was £12.50. The staff at reception said it’s cheaper to pay through Regus rather than using the details on the parking meter. My invoice initially went up to £16 something, then it increased to £20.04. The man at reception had said that the parking would likely be £4-£6 through Regus but didn’t know for sure. On seeing the invoice change to £16 something with an ambiguously titled item on the invoice, I queried the change and the man at reception confirmed it was the parking charge. When the charge changed to £20.04 no-one had contacted me about this change.
When I got to the site there were signs about how to pay for parking but the language used was ambiguous mentioning "visitors" have to pay. Given I had booked an office space, am I a visitor? Other companies booking office space may invite visitors for business meetings.
The parking itself is very expensive: £6.20 for 4 hours through YourParkingSpace app + 93p service charge. I was shocked to find out even the staff at Regus had to pay for parking. Lots of the businesses who rent office space/meeting rooms are likely able to expense the parking charges, but the people working at Regus likely can't. I hope my assumption is wrong.
DBS Castle Donnington and The Createry both offer free parking. DBS Castle Donnington was £24 for a full day's coworking, and The Createry is £5 per half day. I would avoid this Regus due to the hidden costs, and the poor communication about changes to invoice charges
