Cubework - Sugar Land

We moved out three months ago and have yet to receive our security deposit. Despite reaching out multiple times, we have not received any response, which is extremely disappointing and unprofessional. Additionally, rent was increased every six months, making it difficult to keep up with the constant changes. Between the lack of communication and ongoing rent increases, management has been very frustrating to deal with. Overall, this has been a very negative experience. I would strongly recommend looking elsewhere.

The only good part that made give 3 stars is manager the manager judith is the best part in that warehouse she’s nice and good and understandable helps tenants. But other than that the prices are very high compared to the services they provide

Storage unit itself was great. Dealing with their corporate team has been an ABSOLUTE NIGHTMARE. We moved out in January and should have been reissued our security deposit refund check by April. We are at the end of May and we have yet to be issued our security deposit check. We have reached out to corporate only to be told multiple times, " I am coordinating with our accounts payable team to get a confirmed date of when the refund will be mailed out and that has been their response since April 2nd. On 5/7- "We've already coordinated with our disbursement team to prioritize your check. We acknowledge that it's already way beyond the given processing timeframe for a refund. " On 5/13- "The request has been escalated, and we are actively monitoring its progress." 5/20- " I’ve checked this with our manager and requested that your check be added to the priority list. At this time, we are still awaiting further instructions to proceed." Constant run around and one actually takes ownership of the request. How many people does it need to be escalated to, in order to get a real answer? Almost 2 months later and a check that is approved cant be mailed? DO NOT DO BUSINESS WITH THEM. They do not give have the same expectation to return your money as they demand taking your money and expecting you to pay on time.. Escalating to BBB complaint next.

I am posting publicly because the situation at the Sugar Land, TX facility has reached a point where I can no longer get a fair or consistent response through local management. After more than three years as a reliable, on‑time tenant, my unit was suddenly locked without notice, and I received an immediate termination email with no prior warning, no investigation, and no opportunity to clarify anything — despite the contract clearly requiring notice before termination. What has happened over the past week raises serious concerns about how tenants are being treated at this location. I was first told I had 24 hours to vacate, even though I have 2,640 sq ft of inventory inside. Then I was told I could have 30 days, but only at a new, higher rate. The pressure to leave — combined with the sudden rate change — makes it difficult not to conclude that the goal is simply to push me out so the space can be re‑leased at a higher price. I have been a loyal tenant who planned to continue my lease through 2027 and expand into additional space. Instead, I am facing abrupt lockouts, inconsistent explanations, and treatment that does not align with Cubework’s stated values or contractual obligations. I am requesting that someone from Cubework’s executive leadership review this situation immediately. This is not just a misunderstanding — it reflects a pattern of actions that are unfair, disruptive to my business, and damaging to Cubework’s reputation among long‑term tenants. I am still hoping for a professional resolution, but I need someone at the corporate level to step in and address what is happening at the Sugar Land facility.

Tell me why someone named Amy would mail me a priority empty burgundy envelope? Mailed to Michigan??