My stay at Moxy was for the NYE and was planned ahead - 3 nights/4 days - Dec 30th till Jan 2nd. My friends and i had big plans for the NYE, but life had its own plans for my stay. There was this severe flu going around, and as im arriving at Moxy, im feeling pretty sick and just want to lie down. First of all, during my stay at Moxy, I've encountered 2 types of hotel staff - those who didn't care much/didn't do their job properly, and those who cared a lot and went an extra mile to make me feel better. This is one of those examples where, after going through something like this you quickly forget those who didn't care, and never forget those who took care of you - and this it why i want to highlight those amazing people at Moxy hotel. Second, the official check-in was at 12pm, i arrived 1,5h earlier but was so lucky being checked in by this amazing girl - Sincere (front desk) - who understood my situation and gave me a room right away, sending a kettle to my room to be able to make hot tea. These gestures made me feel so welcome and being taken care of. Next, the flu took over for the next 10 days, i cancelled all plans and my entire stay at Moxy ended up being just shower, sleep, and a pickup from online ordering. On the 31st, i had a pleasure communicating with Lucy (front desk), who was extremely kind and empathic to the fact that i had to hermit & couldn't even stand up. She offered different things to take care of me, that was so sweet. And on the 1st, after a number of mistakes of other hotel staff, i had an unexpected encounter with a manager Bernie, who happened to be at the front desk, and he kindly took care of me, resolving all hiccups along with offering a choice of either waving the convenience fee or adding Marriott points for my stay. I chose to wave a fee and he kept his word - 2 days after flying back i received a credit from Moxy for that fee. I also want to mention that the shower in the room was super. I come to NYC very often and frequently stay at different hotels, and compared to other places, the water pressure was great and the temperature of the water was actually hot, so it literally made my body relief so much pain from the flu/fever, because i had to shower 3 times a day. Also, my order from Sake No Hana - the sushi restaurant located at the hotel's lower level, was really good - that's high quality sushi. Overall, i really liked the hotel itself, the room, and the team of those caring people, and would return to stay there again. Thanks so much guys.
