Spaces - Hollywood

Ignore the review reply, Lorraine hasn't done anything. They will promise you everything, in writing, multiple times, deliver nothing, and then sue you for not paying for it. My original review is attached as an image. Read it if you want, but somehow things have gotten exponentially worse since posting it, not just for me: the tenant two offices down from where I had an office, someone I ran into a couple times, has cockroaches. His office shares a wall with the kitchen. The centre team told him he must have brought them in. I dealt with flies coming from the kitchen in through the false ceiling enough to know that's rubbish. Most terrible businesses have a charismatic sales manager who promises you something verbally, has you sign a contract where they contractually commit to providing it, and then when they don't, shrug their shoulders and says "sue us." Spaces is so innovative they have given us a dark glimpse into the future of abhorrent business practices. Their sales manager will promise you something. You will sign a contract where they legally bind themselves to providing it. When they don't, the sales manager will confirm in writing that they are definitely going to provide it. When, after months, it still never happens and you say you are not going to pay for services they are not providing, they will threaten to sue you. When you reach out directly to the CEO, an area manager will finally jump into action and promise in writing to fix everything: Promise to stop threatening to sue you. Promise to stop interfering with your business. Promise to refund you for everything you paid for they never provided. Then, when just like all the original promises none of that happens, they stop picking up the phone. Except, of course, to call you, still threatening to sue you. The only part of the contract they acknowledge as an obligation is the part where you give them tens of thousands of dollars. The part where they provide services in exchange? Totally optional. You might think that once someone has committed to something contractually, reaffirmed it in writing, and then committed again in writing to make things right, they might actually do so. It does not matter if it is a verbal commitment, a written commitment, or a legally binding contract: any promise or obligation made to you by Spaces is completely worthless. It feels like talking to an AI chatbot that promises you a refund for the plane ticket they overbooked, only for nothing to ever happen, except you are talking to real people, with actual job titles like "Area Manager IWG North LA Valley," who are in a position to make binding commitments on behalf of the company. They just don't seem to give a shit. They will say whatever they need to say. Actually doing it? Optional. DO NOT LEASE AN OFFICE HERE. The offices are unsafe to occupy at even one-third of their advertised capacity. If you lease this for your business, your employees could sue you. Good luck seeking indemnification from IWG. See the original review in the attached image. Every person I speak to, the centre team about my mail being rejected despite a written commitment for complimentary mail service, the collections team about why they are still calling despite a written confirmation that calls have ceased, says the same thing: "You need to talk to Michael." Michael is not responding to calls, messages, or emails, he won't even pick up the phone when corporate calls him. All he had to do was make one phone call to the centre team. 20 days later, nothing. To illustrate how complaints are handled: the front entrance had graffiti referencing the sexual assault of infants. It remained for over three months. When I handed the centre team a printed report, they refused it and told me to contact the helpdesk. Only after I escalated to corporate in Sweden did they walk outside and notice. They sent a cleaning crew, who removed that one piece and left every other instance of profanity (including the F word) inches away. You literally have to report each individual word or they won't touch it.

They will promise you everything, in writing, multiple times, deliver nothing, and then sue you for not paying for it. My original review is attached as an image. Read it if you want, but somehow things have gotten exponentially worse since posting it. Most terrible businesses have a charismatic sales manager who promises you something verbally, has you sign a contract where they contractually commit to providing it, and then when they don’t, shrugs their shoulders and says “sue us.” Spaces is so innovative they have given us a dark glimpse into the future of abhorrent business practices. Their sales manager will promise you something. You will sign a contract where they legally bind themselves to providing it. When they don't, the sales manager will confirm in writing that they are definitely going to provide it. When, after months, it still never happens and you say you are not going to pay for services they are not providing, they will threaten to sue you. When you reach out directly to the CEO, an area manager will finally jump into action and promise in writing to fix everything: Promise to stop threatening to sue you Promise to stop interfering with your business. Promise to refund you for everything you paid for they never provided. Then, when just like all the original promises none of that happens, they stop picking up the phone. Except, of course, to call you, still threatening to sue you. The only part of the contract they acknowledge as an obligation is the part where you give them tens of thousands of dollars. The part where they provide services in exchange? Totally optional. You might think that once someone has committed to something contractually, reaffirmed it in writing, and then committed again in writing to make things right, they might actually do so. It does not matter if it is a verbal commitment, a written commitment, or a legally binding contract: any promise or obligation made to you by Spaces is completely worthless. It feels like talking to an AI chatbot that promises you a refund for the plane ticket they overbooked, only for nothing to ever happen, except you are talking to real people, with actual job titles like "Area Manager IWG North LA Valley," who are in a position to make binding commitments on behalf of the company. They just don't seem to give a shit. They will say whatever they need to say. Actually doing it? Optional. DO NOT LEASE AN OFFICE HERE. The offices are unsafe to occupy at even one-third of their advertised capacity. If you lease this for your business, your employees could sue you. Good luck seeking indemnification from IWG. Read the original review in the attached image. Every person I speak to, the centre team about my mail being rejected despite a written commitment for complimentary mail service, the collections team about why they are still calling despite a written confirmation that calls have ceased, says the same thing: "You need to talk to Michael." Michael is not responding to calls, messages, or emails. All he had to do was make one phone call to the centre team. A week later, nothing. To illustrate how complaints are handled: the front entrance had graffiti referencing the sexual assault of infants. It remained for over three months. When I handed the centre team a printed report, they refused it and told me to contact the helpdesk. Only after I escalated to corporate in Sweden did they walk outside and notice. They sent a cleaning crew, who removed that one piece and left every other instance of profanity (including the F word) inches away. You literally have to report each individual word or they won't touch it. At very least there's no more graffiti about sexually assaulting infants on the front entrance of the building, just plenty of other colourful words, so the building condition is no longer morally reprehensible, just highly unprofessional. Perhaps that is up to Spaces standards? 1/5 — Updated from my original review. It has gotten worse.

They will promise you everything, in writing, multiple times, deliver nothing, and then sue you for not paying for it. My original review is attached as an image. Read it if you want, but somehow things have gotten exponentially worse since posting it. Most terrible businesses have a charismatic sales manager who promises you something verbally, has you sign a contract where they contractually commit to providing it, and then when they don’t, shrugs their shoulders and says “sue us.” Spaces is so innovative they have given us a dark glimpse into the future of abhorrent business practices. Their sales manager will promise you something. You will sign a contract where they legally bind themselves to providing it. When they don't, the sales manager will confirm in writing that they are definitely going to provide it. When, after months, it still never happens and you say you are not going to pay for services they are not providing, they will threaten to sue you. When you reach out directly to the CEO, an area manager will finally jump into action and promise in writing to fix everything: Promise to stop threatening to sue you Promise to stop interfering with your business. Promise to refund you for everything you paid for they never provided. Then, when just like all the original promises none of that happens, they stop picking up the phone. Except, of course, to call you, still threatening to sue you. The only part of the contract they acknowledge as an obligation is the part where you give them tens of thousands of dollars. The part where they provide services in exchange? Totally optional. You might think that once someone has committed to something contractually, reaffirmed it in writing, and then committed again in writing to make things right, they might actually do so. It does not matter if it is a verbal commitment, a written commitment, or a legally binding contract: any promise or obligation made to you by Spaces is completely worthless. It feels like talking to an AI chatbot that promises you a refund for the plane ticket they overbooked, only for nothing to ever happen, except you are talking to real people, with actual job titles like "Area Manager," who are in a position to make binding commitments on behalf of the company. They just don't seem to give a shit. They will say whatever they need to say. Actually doing it? Optional. DO NOT LEASE AN OFFICE HERE. The offices are unsafe to occupy at even one-third of their advertised capacity. If you lease this for your business, your employees could sue you. Good luck seeking indemnification from IWG. Read the original review in the attached image. Every person I speak to, the centre team about my mail being rejected despite a written commitment for complimentary mail service, the collections team about why they are still calling despite a written confirmation that calls have ceased, says the same thing: "You need to talk to Michael." Michael is not responding to calls, messages, or emails. All he had to do was make one phone call to the centre team. A week later, nothing. To illustrate how complaints are handled: the front entrance had graffiti referencing the sexual assault of infants. It remained for over three months. When I handed the centre team a printed report, they refused it and told me to contact the helpdesk. Only after I escalated to corporate in Sweden did they walk outside and notice. They sent a cleaning crew, who removed that one piece and left every other instance of profanity (including the F word) inches away. You literally have to report each individual word or they won't touch it. At very least there's no more graffiti about sexually assaulting infants on the front entrance of the building, just plenty of other colourful words, so the building condition is no longer morally reprehensible, just highly unprofessional. Perhaps that is up to Spaces standards? 1/5 — Updated from my original review. It has gotten worse.

Edit: Despite the message from Lorraine below, I have emailed everything through, and am still receiving phone calls demanding payment for an unsafe, unfurnished, unoccupied office. If you ignore everything they promise, everything on their website, and lower your expectations to “well, at least I’ll get an empty room”, they will still find a way to disappoint you. The front entrance of the building had a piece of graffiti on it, I won't repeat it here, but it referenced sexual violence against children (Infants specifically), in large capital letters, visible from across the street, directly below the main entryway. Although staff have assured me that the facilities are 'checked by our team during our opening procedures.', it has remained there for months. When I raised it in-person, directly with staff, they told me to file a helpdesk report. It took escalating to corporate in Sweden before anyone walked outside and looked at their own front door. As of writing this review the graffiti is yet to be removed. If you, like most of the tenants here, work late into the evening, keeping the economy going, keeping clients in other time zones happy, you should know that the building's ventilation system shuts off entirely outside business hours. Not just the air conditioning. All ventilation. Every office is a sealed room. The windows don't open. With a single occupant and the door closed, CO2 exceeds OSHA's permissible exposure limit within a couple of hours. At the capacity they advertise these offices for, you'd hit cognitive impairment levels in under ten minutes. Turns out, even during the day, with all the ventilation on, with one person in a "Three person office" (that's what they'll charge you for), you'll still hit the legal threshold for inadequate ventilation in less than 20 minutes. If you've ever been working late and started feeling foggy, headachy, anxious, and no matter how good or bad life is, you just feel like something's wrong, it's not you. It's the CO2. You're slowly suffocating in a room they're charging you premium rates to sit in. The coffee machine shares its water supply with the kitchen dishwasher, fed through a single water softener that, by the taste of the coffee, hasn't been replaced since the building was fitted out. You are essentially drinking dishwasher water. The facility regards you and the dishwasher in the same terms when it comes to water quality. The dishwasher hasn't complained, though in fairness, it probably has a taste for the chemicals by now. If you've ever wondered what the vending machine coffee from Black Mesa tasted like, this is a pretty good bet. The payment portal silently fails and marks your invoice as paid when it hasn't processed. You will then be charged a late fee. They will refuse to remove it. The motion sensor on the third floor has been broken since I moved in. You will get your dishwasher coffee in the dark. Security terminals throughout the building are non-functional, leaving doors permanently unlocked. The entrance regularly collects smashed glass, bottles, and needles on the synthetic grass. I cleaned it up myself before a client arrived, with thick Rubbermaid gloves and a contractor bag, because the facility wasn't going to. By the time you've bumped into a neighbour twice, they've usually paid whatever early termination fee it takes to leave. One gentleman in the office next to mine spent his last morning loudly singing, overjoyed it was over. Other tenants complained. I almost joined him. It was the closest feeling of community I've developed with anyone since moving in. Once you've signed, you are no longer the customer. All those promises about nice furniture? Not happening, it never arrives. You aren't the customer, you are the revenue. The customer is whoever they're trying to sign next. I'm killing the lease on the grounds of "The ventilation is so bad it's literally illegal." Now they're trying to sue me for three months of rent in an unsafe, unfurnished, uninhabited office. 1/5 — The room exists. Everything else is a gamble.

If you ignore everything they promise, everything on their website, and lower your expectations to “well, at least I’ll get an empty room”, they will still find a way to disappoint you. The front entrance of the building had a piece of graffiti on it, I won't repeat it here, but it referenced sexual violence against children (Infants specifically), in large capital letters, visible from across the street, directly below the main entryway. Although staff have assured me that the facilities are 'checked by our team during our opening procedures.', it has remained there for months. When I raised it in-person, directly with staff, they told me to file a helpdesk report. It took escalating to corporate in Sweden before anyone walked outside and looked at their own front door. As of writing this review the graffiti is yet to be removed. If you, like most of the tenants here, work late into the evening, keeping the economy going, keeping clients in other time zones happy, you should know that the building's ventilation system shuts off entirely outside business hours. Not just the air conditioning. All ventilation. Every office is a sealed room. The windows don't open. With a single occupant and the door closed, CO2 exceeds OSHA's permissible exposure limit within a couple of hours. At the capacity they advertise these offices for, you'd hit cognitive impairment levels in under ten minutes. Turns out, even during the day, with all the ventilation on, with one person in a "Three person office" (that's what they'll charge you for), you'll still hit the legal threshold for inadequate ventilation in less than 20 minutes. If you've ever been working late and started feeling foggy, headachy, anxious, and no matter how good or bad life is, you just feel like something's wrong, it's not you. It's the CO2. You're slowly suffocating in a room they're charging you premium rates to sit in. The coffee machine shares its water supply with the kitchen dishwasher, fed through a single water softener that, by the taste of the coffee, hasn't been replaced since the building was fitted out. You are essentially drinking dishwasher water. The facility regards you and the dishwasher in the same terms when it comes to water quality. The dishwasher hasn't complained, though in fairness, it probably has a taste for the chemicals by now. If you've ever wondered what the vending machine coffee from Black Mesa tasted like, this is a pretty good bet. The payment portal silently fails and marks your invoice as paid when it hasn't processed. You will then be charged a late fee. They will refuse to remove it. The furniture promised during the sales tour will not arrive. You will end up at IKEA. The motion sensor on the third floor has been broken since I moved in. You will walk the entire corridor in the dark to get your dishwasher coffee. Security terminals throughout the building are non-functional, leaving doors permanently unlocked. The entrance regularly collects smashed glass, bottles, and needles on the synthetic grass. I cleaned it up myself before a client arrived, with thick Rubbermaid gloves and a contractor bag, because the facility wasn't going to. By the time you've bumped into a neighbour twice, they've usually paid whatever early termination fee it takes to leave. One gentleman in the office next to mine spent his last morning loudly singing, overjoyed it was over. Other tenants complained. I almost joined him. It was the closest feeling of community I've developed with anyone since moving in. Once you've signed, you are no longer the customer. All those promises about nice furniture? Not happening, it never arrives. You aren't the customer, you are the revenue. The customer is whoever they're trying to sign next. I'm killing the lease on the grounds of "The ventilation is so bad it's literally illegal." Now they're trying to sue me for three months of rent in an unsafe, unfurnished, uninhabited office. 1/5 — The room exists. Everything else is a gamble.