Ignore the review reply, Lorraine hasn't done anything.
They will promise you everything, in writing, multiple times, deliver nothing, and then sue you for not paying for it.
My original review is attached as an image. Read it if you want, but somehow things have gotten exponentially worse since posting it, not just for me: the tenant two offices down from where I had an office, someone I ran into a couple times, has cockroaches. His office shares a wall with the kitchen. The centre team told him he must have brought them in.
I dealt with flies coming from the kitchen in through the false ceiling enough to know that's rubbish.
Most terrible businesses have a charismatic sales manager who promises you something verbally, has you sign a contract where they contractually commit to providing it, and then when they don't, shrug their shoulders and says "sue us."
Spaces is so innovative they have given us a dark glimpse into the future of abhorrent business practices.
Their sales manager will promise you something. You will sign a contract where they legally bind themselves to providing it. When they don't, the sales manager will confirm in writing that they are definitely going to provide it. When, after months, it still never happens and you say you are not going to pay for services they are not providing, they will threaten to sue you. When you reach out directly to the CEO, an area manager will finally jump into action and promise in writing to fix everything:
Promise to stop threatening to sue you.
Promise to stop interfering with your business.
Promise to refund you for everything you paid for they never provided.
Then, when just like all the original promises none of that happens, they stop picking up the phone. Except, of course, to call you, still threatening to sue you.
The only part of the contract they acknowledge as an obligation is the part where you give them tens of thousands of dollars. The part where they provide services in exchange? Totally optional.
You might think that once someone has committed to something contractually, reaffirmed it in writing, and then committed again in writing to make things right, they might actually do so.
It does not matter if it is a verbal commitment, a written commitment, or a legally binding contract: any promise or obligation made to you by Spaces is completely worthless.
It feels like talking to an AI chatbot that promises you a refund for the plane ticket they overbooked, only for nothing to ever happen, except you are talking to real people, with actual job titles like "Area Manager IWG North LA Valley," who are in a position to make binding commitments on behalf of the company. They just don't seem to give a shit. They will say whatever they need to say. Actually doing it? Optional.
DO NOT LEASE AN OFFICE HERE. The offices are unsafe to occupy at even one-third of their advertised capacity. If you lease this for your business, your employees could sue you. Good luck seeking indemnification from IWG. See the original review in the attached image.
Every person I speak to, the centre team about my mail being rejected despite a written commitment for complimentary mail service, the collections team about why they are still calling despite a written confirmation that calls have ceased, says the same thing: "You need to talk to Michael."
Michael is not responding to calls, messages, or emails, he won't even pick up the phone when corporate calls him. All he had to do was make one phone call to the centre team. 20 days later, nothing.
To illustrate how complaints are handled: the front entrance had graffiti referencing the sexual assault of infants. It remained for over three months. When I handed the centre team a printed report, they refused it and told me to contact the helpdesk. Only after I escalated to corporate in Sweden did they walk outside and notice. They sent a cleaning crew, who removed that one piece and left every other instance of profanity (including the F word) inches away. You literally have to report each individual word or they won't touch it.
