Edit: Despite the message from Lorraine below, I have emailed everything through, and am still receiving phone calls demanding payment for an unsafe, unfurnished, unoccupied office.
If you ignore everything they promise, everything on their website, and lower your expectations to “well, at least I’ll get an empty room”, they will still find a way to disappoint you.
The front entrance of the building had a piece of graffiti on it, I won't repeat it here, but it referenced sexual violence against children (Infants specifically), in large capital letters, visible from across the street, directly below the main entryway. Although staff have assured me that the facilities are 'checked by our team during our opening procedures.', it has remained there for months. When I raised it in-person, directly with staff, they told me to file a helpdesk report. It took escalating to corporate in Sweden before anyone walked outside and looked at their own front door. As of writing this review the graffiti is yet to be removed.
If you, like most of the tenants here, work late into the evening, keeping the economy going, keeping clients in other time zones happy, you should know that the building's ventilation system shuts off entirely outside business hours. Not just the air conditioning. All ventilation. Every office is a sealed room. The windows don't open. With a single occupant and the door closed, CO2 exceeds OSHA's permissible exposure limit within a couple of hours. At the capacity they advertise these offices for, you'd hit cognitive impairment levels in under ten minutes.
Turns out, even during the day, with all the ventilation on, with one person in a "Three person office" (that's what they'll charge you for), you'll still hit the legal threshold for inadequate ventilation in less than 20 minutes.
If you've ever been working late and started feeling foggy, headachy, anxious, and no matter how good or bad life is, you just feel like something's wrong, it's not you. It's the CO2. You're slowly suffocating in a room they're charging you premium rates to sit in.
The coffee machine shares its water supply with the kitchen dishwasher, fed through a single water softener that, by the taste of the coffee, hasn't been replaced since the building was fitted out. You are essentially drinking dishwasher water. The facility regards you and the dishwasher in the same terms when it comes to water quality. The dishwasher hasn't complained, though in fairness, it probably has a taste for the chemicals by now. If you've ever wondered what the vending machine coffee from Black Mesa tasted like, this is a pretty good bet.
The payment portal silently fails and marks your invoice as paid when it hasn't processed. You will then be charged a late fee. They will refuse to remove it.
The motion sensor on the third floor has been broken since I moved in. You will get your dishwasher coffee in the dark.
Security terminals throughout the building are non-functional, leaving doors permanently unlocked. The entrance regularly collects smashed glass, bottles, and needles on the synthetic grass. I cleaned it up myself before a client arrived, with thick Rubbermaid gloves and a contractor bag, because the facility wasn't going to.
By the time you've bumped into a neighbour twice, they've usually paid whatever early termination fee it takes to leave. One gentleman in the office next to mine spent his last morning loudly singing, overjoyed it was over. Other tenants complained. I almost joined him. It was the closest feeling of community I've developed with anyone since moving in.
Once you've signed, you are no longer the customer. All those promises about nice furniture? Not happening, it never arrives.
You aren't the customer, you are the revenue. The customer is whoever they're trying to sign next.
I'm killing the lease on the grounds of "The ventilation is so bad it's literally illegal."
Now they're trying to sue me for three months of rent in an unsafe, unfurnished, uninhabited office.
1/5 — The room exists. Everything else is a gamble.
