Day Pass
Meeting Room
Private Office
24/7
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24/7
Jan 09 2026
Letting agents was lovely, polite and friendly Photos on the website were a matching the apartment itself so was nice to see the advertised property was the property you were going to view.
Jan 08 2026
I would advise everyone who thinks about living here to avoid all of the properties with X1 since myself and everyone I know who has lived in X1 has had issues with this company. I know this company has relatively high reviews but if you read through them most of the positive reviews are to do with the moving in/viewing process and there aren't many positive reviews from people who have lived here for a long time. When I first moved in the handle of the window was broken so I asked for it to be replaced and they got back to me after 2 weeks and said they were coming in tomorrow without asking me beforehand if that worked with my schedule/work. I tried to cancel the maintenance and made it clear that I was not available and that I would like to rearrange so I can be present while the maintenance is taking place. They responded to the message saying they had a master key so they could come in without me being present if that was okay with me? I was at work at the time so I didn't see the email and they proceeded to come in and fix the window despite the fact I clearly stated I did not want this to take place and this also was not a date and time I agreed to. They were very unsympathetic with me when I complained and were stating that the work was done by their "friends" so I could trust them. The issue I am currently having with them is with deductions to do with my deposit. When I left the apartment I left it in a very good condition and I cleaned it thoroughly (This was stated by the staff). Despite this they withdrew £90 in total from my deposit for additional cleaning needs and this is the list of things that they deducted from my deposit. 1) Some dust and a receipt left in the drawer under the bed - £30 2) "Slight clean over" on the kitchen side - £30 (I can't even see the mess in the photos they have provided) 3) clean through with the kettle and toaster - £30 (This one is probably fair enough) This will sound like I am exaggerating or that I am missing out pieces of the story but this is genuinely true. There have also consistently been issues with the lift, the washing machines despite the fact it costs £3.70 per wash and the automatic gate to the car park.
Jan 05 2026
Worst service I've ever had. I tried to contact them regarding an available property, and they put me on hold and kept transferring me without giving any information regarding viewings. The way they handle their customers is very unprofessional and irritating. I needed a place and had contacted them a month prior. At that time, they told me to contact them closer to the move-in date. Now there is no clear response, and this is really frustrating. Customers, if you have a chance to avoid this team, please do so, as they don't take their customers seriously.
Nov 26 2025
Google would not let me post this review, scam! I honestly had the worst experience and I would never recommend X1 Lettings to anyone. The problems began before I had even been handed the keys! I arrived with all of my belongings on the agreed move in date, and was then told I could not collect the keys because the referencing had not gone through. The communication was not there at all, leading to me to feel stranded as I had nowhere to go and only had a limited amount of time to collect my keys due to working full time. When I moved in, the flat was dirty. There was mould in the freezer and dead flies on the window, all which I cleaned myself after the stress that I mentioned above. The freezer door wouldn't shut when I moved in, and the fridge wasn't working either. I got a thermostat to prove that the temperature was higher than the safe level for food. The company seemed so reluctant to get a new fridge even when I was constantly contacting them for updates and telling them it was over 10°C. They eventually sent someone out just for them to say that he could tell it was broken just from the smell and I got a new one after weeks and weeks of wasting money on food. The hot water would go off too and the TV broke not long after moving in. Staff were unreachable, unhelpful and constantly changing. The washing machines were not maintained, meaning that they didn't work properly. One of the washing machines was out of order for months, so that there were only two machines for the entire building, and I could never get to use one. When I viewed the property, there was a cinema room, but this ended up being out of use and just full of waste, cardboard etc for the time I was there. The security staff were hardly ever there so you couldn't get your parcels and god forbid if anything did ever happen. The security guards were nice when they were there don't get me wrong, but is wasn't often enough, especially considering I was told at the viewing it would be 24/7 security. To make matters worse, at one point, they door that you needed a fob for was left open for weeks on end and would not shut. I only stayed there for 6 months so it is baffling to me how much could go wrong with them in such a short amount of time. At the viewing, I asked about adding someone to the tenancy and was told this would be free and I could do it mid contact. When I tried to do this, I was told there would be more referencing fees, a fee for adding someone, the landlord would need to decide if I was even allowed to add someone, and rent may go up. I told them about what I was told at the viewing, and they acted like they had never said that. Now that I've moved out, I left the flat cleaner than it was when I got there and have been told they're going to deduct £280 from my deposit for 'light cleaning' and a new mattress. This is interesting as the flat opposite mine has a piece a piece of paper on when they moved out saying it would also need a light clean and a mattress replacement. What a scam.
Nov 04 2025
If I could give 0 I would. Our flat got broken into by another tenant that we now know caused issues the year before and they still let him back. We were later informed he was not supposed to be occupying a room this year. Our door was not boarded up for over a week, causing a security issue, as the front door was also broken at the time, allowing anyone to walk into the building and flat.There is rarely security on reception, it is impossible to get in touch with anyone who will give you a straight answer, it’s like interviewing politicians. There’s dual management of the property and they both seem to place responsibility on the other for the same problem.
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