Our experience with Regus (IWG) Lincoln has been extremely disappointing and damaging for us as a small business. What was presented as a simple, flexible office solution quickly became a stressful and confusing ordeal filled with inflated fees, unexpected add-on costs, and a complete lack of transparency from the beginning.
From the start, the communication around pricing and terms was unclear, and many charges made little or no sense. As a small business, we rely on straightforward information — instead, we were met with ongoing confusion and financial surprises.
Unfortunately, the issues didn’t stop there. The behaviour from the centre manager, Sarah, made the working environment incredibly uncomfortable for myself and my team. For around six months, we felt subjected to bullying tactics, awkwardness, and unprofessional behaviour, which created a negative atmosphere every time we entered or left the building. No business — especially a small growing SME — should have to operate under that kind of pressure or discomfort.
This entire experience has had a genuine impact on our team’s wellbeing and morale. I would strongly advise any SME to explore alternative options before entering into a service agreement with Regus/IWG. There are far better, more cost-effective providers out there who won’t add unnecessary stress or affect your mental health the way this company has affected ours.
A deeply disappointing experience, and one we wouldn’t want any other small business to go through.
