WeWork - 115 Broadway

Friendly staff, great vibe, and a productive work culture. Highly recommend WeWork!

Long-term member. Real experience. Read before you sign. I have been a WeWork member for several years, both as part of a company and as an individual. I want to share my honest experience to help others make an informed decision. Support: When I experienced a technical issue that left me unable to access my membership for nearly two weeks, support tickets and escalation emails went completely unanswered. I missed important business calls during this period. The only person who genuinely tried to help was a single community lead at my local location — the broader support infrastructure simply does not function. Contract dispute: I signed a 12-month renewal agreement through WeWork's own official member portal. The contract was fully executed — signed by both myself and a WeWork representative on the same date. WeWork subsequently refused to honor it, claiming it was a system error on their end. Despite having no legal basis provided, they pressured me into signing a replacement contract at a higher rate — my only alternative being losing access entirely. I signed under protest solely to maintain access for my business. Benefits: Over the years, membership benefits have been quietly and steadily reduced. Conference room credits dropped from 5 to 3, communicated with language suggesting this was done for members' benefit. Locations that members relied on have been closed with little notice. The pattern is consistent — each change presented as progress, each one making the membership worth less than before. The pattern: During COVID, WeWork strictly enforced contracts against members who sought flexibility. When their own system generates a contract that benefits the member, suddenly enforcement no longer applies. This selective approach to contractual obligations is something every prospective member should be aware of before signing. Before you sign: I strongly recommend searching Reddit for WeWork reviews from real members before making any decision. What I experienced is not unique — it reflects a pattern shared by many members across locations. The community there will give you a much more complete picture than any marketing material will. A note on WeWork's response to this review: I already know what comes next — an automated reply asking me to contact support or send my information to support@wework.com. I did. Multiple times. It did not help. That automated response to a real human complaint is itself the perfect illustration of what WeWork has become — a corporation that has replaced genuine engagement with auto-replies, and accountability with deflection. A personal note: What makes this truly sad is remembering what WeWork once was. In its early days it was a genuinely special place — a vibrant community built around startups, creativity, and human connection. People didn't just rent desks, they built companies and friendships. That spirit attracted so many of us in the first place. The trajectory since then speaks for itself — delisted from the stock market, bankruptcy filing, and a membership experience that has steadily deteriorated. One has to wonder whether treating members as partners rather than liabilities might have led to a very different outcome. A business is ultimately only as strong as the trust it builds with the people who depend on it. WeWork had that trust once. It chose to spend it.

I don't use Cloud. Stop sending these stupid threats.

I have been a WeWork member for about a year and a half, and during that time my membership cost has increased by approximately 130% compared to my first month. When I initially joined, I benefited from a single-location membership at the Financial District location. That option was later discontinued by WeWork, and members were automatically moved to an All Access plan, which resulted in a significant price increase. While I understood this as a business decision, it was already a major financial adjustment, especially as a freelancer. More recently, I was contacted by an account executive, Kern Byrnes, informing me that my membership was expiring and needed renewal. When I attempted to renew, I noticed another price increase, with no explanation or added services. I reached out by email to ask for clarification before renewing. Unfortunately, I never received a response. I followed up once more, again without any reply. This lack of communication felt unprofessional, particularly for a company that promotes values like community and member support. As a small independent professional, a 130% increase in monthly costs is substantial. It’s difficult to justify such increases without transparency, improved services, or any added value. If I were to double my own clients’ fees without explanation or improvements, it would understandably be unacceptable. At this point, the only reason I am maintaining my membership is the convenience of the location near my home. Beyond that, there is nothing particularly distinctive or engaging about the space—it feels quite impersonal. I have also regularly seen mice running under desks, which may not bother everyone, but is worth mentioning for those who might be sensitive to such issues. I genuinely wish I could highlight more positive aspects, but my experience has been that of a functional yet soulless workspace, lacking the community spirit that is so often advertised.

Beautiful building