Spaces - West Hollywood - Spaces Brea

UPDATE! They entered my office, threw out my stuff, restaged it, and gave it to someone else WHILE MY LEASE WAS ACTIVE AND COMPLETELY PAID UP. Full story... I finally canceled - enough is enough - mid month in February. They said I had automatically renewed for March so the earliest the termination would happen was March 31. Annoying. But fine. Those are the rules in their terms and conditions. I move some things out and leave some things that I don't yet have a place for. You know. Because I'm paying for this thing for an extra month. Might as well use it. I come back to pick up the stuff mid March... so we're talking 2-3 weeks left on my contract that THEY made me honor. Guess what I find. My office has been cleared out, restaged, AND SOMEONE ELSE IS RENTING IT. So I go to Spaces and say, ok, so it seems you are ok with me leaving early, just refund me for this month and give me my stuff and I'll be on my way. They say, what stuff? We don't have any record of that stuff. And we won't be refunding you anything. They came into my office, while my lease was active. THREW AWAY my stuff. And leased it to someone else WHILE I WAS STILL PAYING FOR IT. After multiple emails pointing out how absurd that is they basically said, do what you gotta do (legally speaking). There is no question of fact here: they acknowledge my lease was active, they acknowledge they cleared out, staged, and gave it to someone else DURING that active lease. But they're not going to do anything about it. Do not lease space from them. The contract is rigged against you and they won't honor it. Garbage company. Original review: Just a terrible company all the way around. They'll look for every chance to squeeze an extra dollar out of you. TWICE I've been charged for a late fee (that is 10% of my rent!) when I'm on AUTOPAY! When I reach out, they inform me that "somehow" it didn't go through and so I was late. Mind you, we're invoiced 2 weeks before the month we're paying for (which is disgusting in itself). They'll quote a great price and all these features to make it sound good and get you in. Once you're in the "policy" will change and those perks will go away. They'll jack up your renewal amount banking it's too much effort to move. Oh and you pay a huge security deposit that's breezed past and when they increase your rent they ALSO make you top off your deposit. Add to that the actual product is garbage. Wifi is spotty and once a week is unstable at best or completely out at worse. Lost all internet for almost 1/3 of a month rendering the office essentially useless unless you wanted to hand write someone a letter. When all the tenants inquired about credits because the offices were essentially unusable the response was essentially "not our fault, check your lease we don't have to pay you". This company views you as a sucker. They don't care about small business, they don't care about you. Don't get pulled in by the great "deals" - it's just the only way they can sell this subpar product. The one star is that the local staff try really hard despite terrible company policies and I feel so bad for them working for a company that cares so little about its tenants (who give them money) I can't imagine how they treat employees (who take money). I have no idea who these positive reviews are from since I don't recognize a single person and it absolutely doesn't reflect reality. Don't buy anything they're selling. OR if you do come in, stop and knock on any door here and ask people what they really think.

UPDATE! They entered my office, threw out my stuff, restaged it, and gave it to someone else WHILE MY LEASE WAS ACTIVE AND COMPLETELY PAID UP. Full story... I finally canceled - enough is enough - mid month in February. They said I had automatically renewed for March so the earliest the termination would happen was March 31. Annoying. But fine. Those are the rules in their terms and conditions. I move some things out and leave some things that I don't yet have a place for. You know. Because I'm paying for this thing for an extra month. Might as well use it. I come back to pick up the stuff mid March... so we're talking 2-3 weeks left on my contract that THEY made me honor. Guess what I find. My office has been cleared out, restaged, AND SOMEONE ELSE IS RENTING IT. So I go to Spaces and say, ok, so it seems you are ok with me leaving early, just refund me for this month and give me my stuff and I'll be on my way. They say, what stuff? We don't have any record of that stuff. And we won't be refunding you anything. They came into my office, while my lease was active. THREW AWAY my stuff. And leased it to someone else WHILE I WAS STILL PAYING FOR IT. After multiple emails pointing out how absurd that is they basically said, do what you gotta do (legally speaking). There is no question of fact here: they acknowledge my lease was active, they acknowledge they cleared out, staged, and gave it to someone else DURING that active lease. So I took them to court. Do not lease space from them. The contract is rigged against you and they won't honor it. Garbage company. Original review: Just a terrible company all the way around. They'll look for every chance to squeeze an extra dollar out of you. TWICE I've been charged for a late fee (that is 10% of my rent!) when I'm on AUTOPAY! When I reach out, they inform me that "somehow" it didn't go through and so I was late. Mind you, we're invoiced 2 weeks before the month we're paying for (which is disgusting in itself). They'll quote a great price and all these features to make it sound good and get you in. Once you're in the "policy" will change and those perks will go away. They'll jack up your renewal amount banking it's too much effort to move. Oh and you pay a huge security deposit that's breezed past and when they increase your rent they ALSO make you top off your deposit. Add to that the actual product is garbage. Wifi is spotty and once a week is unstable at best or completely out at worse. Lost all internet for almost 1/3 of a month rendering the office essentially useless unless you wanted to hand write someone a letter. When all the tenants inquired about credits because the offices were essentially unusable the response was essentially "not our fault, check your lease we don't have to pay you". This company views you as a sucker. They don't care about small business, they don't care about you. Don't get pulled in by the great "deals" - it's just the only way they can sell this subpar product. The one star is that the local staff try really hard despite terrible company policies and I feel so bad for them working for a company that cares so little about its tenants (who give them money) I can't imagine how they treat employees (who take money). I have no idea who these positive reviews are from since I don't recognize a single person and it absolutely doesn't reflect reality. Don't buy anything they're selling. OR if you do come in, stop and knock on any door here and ask people what they really think.

Very pleased!

I'm an incessant visitor.

Addicted!