Spaces - Fine Arts

It is genuinely disappointing to have to write this review. Over the past year, Spaces has been an important part of our business. We rent office space in Toronto and organize professional wine tasting events at Spaces locations across North America. Until recently, we trusted the company and expected the same level of service wherever we booked. Unfortunately, after experiencing serious issues in Cleveland, Chicago, Charlotte, and especially Los Angeles, that trust has been shaken. Our experience in Los Angeles was particularly frustrating. We booked a meeting room well in advance for one of our professional tasting events. Buyers had been invited, the event had been fully organized, and our wine samples had already been shipped. Only afterward were we informed that the event could not go ahead because of the location's house rules regarding alcohol. We were also told that the center could not accept our shipments. By then, there was no realistic way to reorganize the event. Everything had already been planned, and changing venues at the last minute was simply not possible. What made this even harder to understand was that this was not a new type of event for us. We have been organizing these same professional tastings at Spaces locations for more than a year, we have an active Spaces membership, and we currently rent office space through the company. If these restrictions existed, they should have been communicated before our reservation was confirmed, not after all the planning had already been done. We reached out to Spaces hoping to find a solution. Instead, we found ourselves following up repeatedly, explaining the same situation to different people, and waiting for updates that never seemed to come. That has become the most disappointing part of our experience. When something goes wrong, it feels like no one takes ownership, and the client is left trying to resolve the situation alone. The problems we experienced in Cleveland, Chicago, and Charlotte were different, but they all left us with the same impression: communication between locations is inconsistent, and clients are not always given the information they need before important business events. We sincerely hope Spaces takes this feedback seriously. Clear communication and consistent policies across locations would have prevented a great deal of unnecessary stress, expense, and disappointment. Pascal Fernandez APVSA

Booked a day office specifically to work remotely, but the Wi-Fi never functioned during my reservation. Staff initially told me to simply enter my booking reference to connect, but the network continuously showed “Action Needed” and never provided internet access on my laptop. What’s most frustrating is that after wasting a significant portion of my booking trying to troubleshoot the issue, I was later told I supposedly needed to separately register my device through another portal — something that was never communicated before arrival or by the on-site staff when I asked for help. Instead of resolving the issue, I was directed to another location that was inconvenient and unusable for my needs. I paid for a workspace with internet access, and the core functionality I booked the office for was unavailable. Disappointed not only by the experience itself, but also by the refusal to provide a refund despite the workspace being effectively unusable for remote work.

Security downstairs needs to be suspended then trained, on a power trip.He thinks he is the bouncer for an exclusive nightclub. Kept blabbering about his guest list, but said the office we had a visit with wasn't apart of his list. Missed my meeting because of him.

No customer service available to assist with anything. I’ve emailed several times requesting them to stop emailing me as they opened an account/membership under my name without my authorization. What kind of company is in favor of dishonest employees as supposed to helping and assisting consumers?! Anyways the aesthetics of the space is great but their admin and management is terrible. Please cancel whatever account under my name and stop charging me for a service I never requested.

Michael, one of the sales reps, offered me a $100/month deal with no commitment. Although it sounded great, I asked him to wait until I confirmed whether I’d be staying in LA, as I wasn’t sure about upcoming travel plans. He insisted I could use the service even while out of town. I gave him a deposit but made it very clear that I did not want the membership to start until I confirmed my plans. Despite this, he went ahead and activated the membership and began charging me monthly. In the first week of October, I asked him to cancel and explained again that I didn’t want a membership, but he ignored my messages. I never received a key, and I only used the space once during my initial trial. Yet I continue to receive invoices. Be cautious when purchasing a membership here, and don’t rely solely on verbal promises from the sales team.