Kawada Company of America, Ltd - Kawada Hotel Meeting and Event Space

3泊しました。 YOSHIKIさんのコンサート場に歩いて10分かからなかったため。 ロサンゼルスにはよく滞在しますが初めて泊まりました。 部屋はキングベッドでしたので　狭く感じましたが　昼間は出て買い物して寝るには🆗だと思います。 シャワールームは狭いけど　充分だと思います。 リトル東京　ドジャースタジアム　ディズニーコンサートホール　とても近く便利だと思います。 いつも空港からレンタカーを借りて行きます。今回はバレットパーキング🅿️式で一日55ドルでしたので　ホテル前にある一日21ドルのパブリックパーキング🅿️を利用しました。 食事は近くに朝昼晩にぎやかなグランドセントラルマーケットがあります。有名で並んでいるたまこサンド屋さん　美味しいアーモンドクロワッサンがあるパン屋さん　ATMも中にあります。危なくないです。 全て4をつけたのに星を5つつけた理由は　今朝　フロントマンの方に感謝してもしきれない対応で助けてもらったからです。 今朝10時40分の飛行機で羽田に帰る便に合わせチェックアウトを済ませ　前のパーキングに行くと　シャッターが閉まっていました。あまりに驚いて見に行くと見落としていた 土曜日日曜日CLOSEDの文字！ 中にはわたしの車一台だけ。 頭が真っ白になり　フロントにいたスタッフさんにヘルプミーわたしを助けてくださいと伝えました。 早朝5時半のことでした。 彼は何も言わず　一緒にパーキングまで行き　連絡先をメモし　たらい回しになるようなやり取りを始めてくれました。 そして車を出すことに成功したのです。完全なわたしのミスでしたが　嫌な顔一つせずに　時間をかけて対応して　わたしを無事に日本へ帰してくれました。 部屋が古いとかシャワーが狭いとかいろいろあると思いますが　わたしは実は到着した日にも　違うドアマンの方にも　とても親切に対応してもらっていたのです。 パーキング🅿️の件　ATMの件　笑顔溢れる対応でした。 やはり人だと思えてなりません。 イザという時の対応に嫌な顔がない。 困ったら助ける。 残念ながらせっかくお名前を聞いたのにしっかり聞き取れなかったのと　空港まで慌てて出たので思い出せない！ でもまた直ぐに会えるでしょう！ 次からのロサンゼルス滞在はこちらにと決めています。 パーキング🅿️には気をつけます。 オーナーさん　彼に感謝を伝えます。助けてくださりありがとうございました。 また近々お会いしましょう。 Checkout　18 July 2026　by YUKI

The hotel Valet broke my car and refused to pay and are non responsive. They jammed in the push to start button then a week later it broke completely. They claim it's normal wear and tear and are not responsible, however it would take a whole lot of force to break this. They had it for only 80 minutes and it came back broken like this. No worker was empowered to help and kept deferring to their manager above them. We waited until past out check out time and to finally speak to an assistant manager who denied any responsibility and also refused to give us any information to file a claim with their insurance. IF THEY ARE SO SURE THEY HAVE NO RESPONSIBILITY WHY DENY US THE ABILITY TO FILE ANY CLAIM. EDIT #1: Despite their response to my review there was absolutely no attempt by them to contact me to resolve the issue. They only respond online to save face, probably just a AI or a bot that writes their response. There policy is to do nothing. We ended up having to make a claim with our credit card company, we sent all the evidence that was presented to the hotel and we were able to get some money back to cover the damage.

HOTEL STAFF ARE PREDATORY, WILL BREAK YOUR THINGS, AND NOT TAKE ACCOUNTABILITY!!! I checked into the Kawada Hotel on 5/2/26 and used the hotel valet. I went to my room and came back down for my car about an hour later. When I got in my car I immediately noticed that they had damaged my car. The push to start button was shoved in by the hotel staff with too much force and was broken. I immediately went in to report the damage done to my vehicle. The valet was very defensive and said he didn't know what happened. The front desk backed up the valet immediately without even seeing the damage or trying to investigate. None of the staff tried to help and kept passing me to the next employee. They then informed me that there was no manager on site and I would need to speak with a manager the following day. I followed up the next day with the front desk manager and she was not helpful either and claimed that they were not responsible for the 'wear and tear.' She then proceeded to give me an example that her niece uses her own push to start on her vehicle with a lot of force and it doesn't break. I informed her that just proves it's not normal 'wear and tear' then. I informed her at that point that I wanted to file a claim with their insurance. She said I would have to wait for her boss the next day to get that information. I followed up the next day and the Assistant Manager, Jonathan, proceeded to tell me that because valet staff "needed to press the button to start the vehicle," that they were not responsible for the damage. He refused to give me his insurance information. If they truly felt they had no liability for the damage they did to my car then there should be no problem providing their insurance information. I had to call LAPD, pay an additional parking fee, delay my travel time, and wait over 5 hours to even be able to get Jonathan's full contact information. So far, there has been no resolution and all of the Kawada staff are in on the coverup. The second manager had to "shush" the valet attendant in front of us. Don't be fooled by the photos of the lobby. They have shady business management practices!!! Kawada Hotel is extremely predatory because they do not take accountability knowing guests are not in town long enough to settle disputes. DO NOT BOOK THIS HOTEL!!!!!! EDIT on 05/07/26 at 10:08am: I messaged Kawada Hotel on Yelp messages on 05/06/26 with my confirmation number after your initial response/request to work with Hotel Management to resolve the issue on Yelp. I have not seen a response. EDIT on 05/09/26 at 4:16pm: I reached out again and still no response. Looks to be about the same accountability we got from your on-site management during the stay. EDIT on 05/13/26 at 1:25pm: A lot of talk for not actually addressing any issues. Management has not returned my messages on Yelp. I've asked to see if there is a different way to contact the hotel to address the damage. Crickets. EDIT on 07/08/26 at 9:19am: Submitted a chargeback claim though my credit card company and was reimbursed the cost of the valet since we had to fix the start button on our own. The hotel never actually acknowledged or reached out to us to address the damage. Don't let their reply on here fool you. They are shady. Don't book this predatory hotel!!!

高級ホテルの多いダウンタウンで比較的リーズナブルなホテル。2駅4線のメトロ駅が近く、公共交通で観光するなら便利な立地です。

Our room and bathroom were both small, with little space to put luggage. Even though it was before check out time, the housecleaners started cleaning our room while we were trying to move things out, and we almost lost some of our important belongings. However everyone was nice and cooperative and we managed to check out without any further issues. The spot is very close to Little Tokyo, which was very convenient.