Ka Xiong

May 13 2026

HOTEL STAFF ARE PREDATORY, WILL BREAK YOUR THINGS, AND NOT TAKE ACCOUNTABILITY!!! I checked into the Kawada Hotel on 5/2/26 and used the hotel valet. I went to my room and came back down for my car about an hour later. When I got in my car I immediately noticed that they had damaged my car. The push to start button was shoved in by the hotel staff with too much force and was broken. I immediately went in to report the damage done to my vehicle. The valet was very defensive and said he didn't know what happened. The front desk backed up the valet immediately without even seeing the damage or trying to investigate. None of the staff tried to help and kept passing me to the next employee. They then informed me that there was no manager on site and I would need to speak with a manager the following day. I followed up the next day with the front desk manager and she was not helpful either and claimed that they were not responsible for the 'wear and tear.' She then proceeded to give me an example that her niece uses her own push to start on her vehicle with a lot of force and it doesn't break. I informed her that just proves it's not normal 'wear and tear' then. I informed her at that point that I wanted to file a claim with their insurance. She said I would have to wait for her boss the next day to get that information. I followed up the next day and the Assistant Manager, Jonathan, proceeded to tell me that because valet staff "needed to press the button to start the vehicle," that they were not responsible for the damage. He refused to give me his insurance information. If they truly felt they had no liability for the damage they did to my car then there should be no problem providing their insurance information. I had to call LAPD, pay an additional parking fee, delay my travel time, and wait over 5 hours to even be able to get Jonathan's full contact information. So far, there has been no resolution and all of the Kawada staff are in on the coverup. The second manager had to "shush" the valet attendant in front of us. Don't be fooled by the photos of the lobby. They have shady business management practices!!! Kawada Hotel is extremely predatory because they do not take accountability knowing guests are not in town long enough to settle disputes. DO NOT BOOK THIS HOTEL!!!!!! EDIT on 05/07/26 at 10:08am: I messaged Kawada Hotel on Yelp messages on 05/06/26 with my confirmation number after your initial response/request to work with Hotel Management to resolve the issue on Yelp. I have not seen a response. EDIT on 05/09/26 at 4:16pm: I reached out again and still no response. Looks to be about the same accountability we got from your on-site management during the stay. EDIT on 05/13/26 at 1:25pm: A lot of talk for not actually addressing any issues. Management has not returned my messages on Yelp. I've asked to see if there is a different way to contact the hotel to address the damage. Crickets. Don't book this predatory hotel!!!

1

Ka Xiong

May 09 2026

HOTEL STAFF ARE PREDATORY, WILL BREAK YOUR THINGS, AND NOT TAKE ACCOUNTABILITY!!! I checked into the Kawada Hotel on 5/2/26 and used the hotel valet. I went to my room and came back down for my car about an hour later. When I got in my car I immediately noticed that they had damaged my car. The push to start button was shoved in by the hotel staff with too much force and was broken. I immediately went in to report the damage done to my vehicle. The valet was very defensive and said he didn't know what happened. The front desk backed up the valet immediately without even seeing the damage or trying to investigate. None of the staff tried to help and kept passing me to the next employee. They then informed me that there was no manager on site and I would need to speak with a manager the following day. I followed up the next day with the front desk manager and she was not helpful either and claimed that they were not responsible for the 'wear and tear.' She then proceeded to give me an example that her niece uses her own push to start on her vehicle with a lot of force and it doesn't break. I informed her that just proves it's not normal 'wear and tear' then. I informed her at that point that I wanted to file a claim with their insurance. She said I would have to wait for her boss the next day to get that information. I followed up the next day and the Assistant Manager, Jonathan, proceeded to tell me that because valet staff "needed to press the button to start the vehicle," that they were not responsible for the damage. He refused to give me his insurance information. If they truly felt they had no liability for the damage they did to my car then there should be no problem providing their insurance information. I had to call LAPD, pay an additional parking fee, delay my travel time, and wait over 5 hours to even be able to get Jonathan's full contact information. So far, there has been no resolution and all of the Kawada staff are in on the coverup. The second manager had to "shush" the valet attendant in front of us. Don't be fooled by the photos of the lobby. They have shady business management practices!!! Kawada Hotel is extremely predatory because they do not take accountability knowing guests are not in town long enough to settle disputes. DO NOT BOOK THIS HOTEL!!!!!! EDIT on 05/07/26 at 10:08am: I messaged Kawada Hotel on Yelp messages on 05/06/26 with my confirmation number after your initial response/request to work with Hotel Management to resolve the issue on Yelp. I have not seen a response. EDIT on 05/09/26 at 4:16pm: I reached out again and still no response. Looks to be about the same accountability we got from your on-site management during the stay.

1

岩澤拓巳

May 07 2026

A cockroach appeared in the room I stayed in, and then it appeared in the room I was given to switch to. Although they initially said they would refund me after one night, Agoda gave me a different response, saying they couldn't refund me. This time, Agoda refunded me directly, but I thought their inconsistent and poor customer service was quite bad. It's a shame, because the location is good.

5

はまちゃん39

May 05 2026

I stayed for four nights to watch a Dodgers game and attend a concert. Considering the cost of living in America, I think it's a very reasonably priced hotel. I was happy to see some Japanese signage. The staff were very friendly and helpful. I saw many other Japanese people there, also there to watch the Dodgers game. My only complaint is the lack of a safety deposit box. Otherwise, I was generally satisfied. It doesn't bother me, but since it's on a main road, you can hear emergency vehicle sirens. It can't be helped, though. From a Japanese perspective, I was happy to see green tea among the amenities. It's also great that both the bus stop and the metro station are within walking distance. Little Tokyo is also about a 10-minute walk away. If I have the opportunity to go to LA again, I would like to stay here again. Thank you. You can get to Dodger Stadium in one bus ride, so I especially recommend it to Japanese people who are not familiar with the area.

5

김빌리

May 02 2026

The facilities are clean and the water pressure is good, though they are a bit old. The staff are friendly, and the location is good with Grand Central Market nearby.

Kawada Company of America, Ltd - Kawada Hotel Meeting and Event Space

200 South Hill Street, Los Angeles, CA 90012

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