How will I be notified when a WeWork member books a reservation?
You’ll receive booking notifications the same way you do today through CoworkingCafe.
Where do WeWork members see instructions for check-in and using my space?
WeWork members receive confirmation emails with your space details and instructions. These are pulled directly from the information you’ve already set up in CoworkingCafe or Deskpass
When will I receive payment for bookings made through the WeWork Affiliate Network?
Payments are made within 30 days after the booking is completed.
Do I need to change anything in CoworkingCafe to participate?
Nope. Your listings, availability, and pricing are already synced automatically. There’s no extra setup required.
Will my pricing and availability automatically sync, or do I need to manage it separately?
All pricing and availability remain controlled in CoworkingCafe or Deskpass. Any changes you make there will update automatically for WeWork members.
What reporting will I get for reservations made through WeWork?
All reservations and payments show up in the same reporting you already have in Yardi CoworkingCafe. They’ll look and act just like your other bookings.
Are there any additional fees or commissions associated with these bookings?
No additional fees are charged by Yardi for being part of the WeWork Affiliate Network. Your standard commercial terms apply.
Who do I contact if I have questions or need support?
You can always reach out directly to your Yardi support contact or reach out to our team here.
How is customer service handled if a WeWork member has an issue with their booking?
WeWork manages its member communications. If an issue comes up at your space, you’ll handle it the same way you do for any other booking, with Yardi support, if needed.
Can I opt out of the WeWork Affiliate Network later if I choose?
Yes. If you decide not to participate, contact our team and we’ll remove your space from the WeWork Affiliate Network.
