The job coach I worked with Compass Career Solutions provided excellent support, but my overall experience with the organization after her leave/departure was extremely difficult. There were also issues over the summer when I was still receiving services from the job coach.
I want to share my experience with Compass Career Solutions. While I utilized the Olympia location, I was still in contact with several people throughout the state at Compass.
I have complex PTSD, and my experience with this company triggered my symptoms. I stayed with Compass longer than I otherwise might have because my job coach, Kim, provided the support I needed at the time. She was calm, kind, patient, and emotionally attuned—qualities that made a meaningful difference in my life. Her guidance helped me make progress, and I’m very grateful for the support she provided.
Unfortunately, when Kim abruptly left, the level of support and communication from the organization (lead and administrative staff — Michaela, Karyn, Shawna, and Brandy) dropped significantly. My interactions with supervisory and administrative staff were often frustrating and disempowering. I was frequently left out of the loop for months at a time and had to repeatedly follow up just to get basic answers. While I was expected to respond to emails within 48 hours, that same level of responsiveness was not extended to clients.
After Kim’s leave in November 2025, I often felt treated more like a file than a person. Communication was inconsistent, and there was little accountability when follow-ups did not happen. At one point I was left without a clear point of contact for an extended period.
When I attempted to obtain my records, I was initially told they did not exist. After repeated requests, some documents were eventually sent, but I was later told that case notes could not be released. A promised follow-up regarding this never occurred.
While I deeply appreciated the care and professionalism of my former job coach, my overall experience with Compass’s administration was stressful and disappointing. Based on my experiences, there appears to be serious issues with communication, follow-through, and transparency that potential clients should be aware of.
These experiences caused significant stress during a time when I was relying on the program for support.
I hope Compass will review these issues and clarify how they ensure clients receive timely communication and access to their records. However if you make a complaint to them or leave any feedback or review on their website. They completely ignore it. Overall, this company has been a huge disappointment for me. Absolutely no accountability whatsoever. It’s borderline abusive and negligent.
If you are considering this service, be aware that support may depend heavily on the individual job coach you are assigned, and communication from administration may be inconsistent. Better yet, don’t consider them. Sketchiest place ever.
