Regus - Quantico Corporate

Recently, their customers service have collapsed.

Unethical, deceptive, and potentially illegal practices at Regus! I am absolutely disgusted by my experience with Regus. I rented an office for only 3 months, never hung anything on the walls, and left the space in the exact condition I received it — yet I was hit with a $455 “redecoration fee.” To make matters worse, the bill wasn’t even itemized — no explanation, no breakdown, just a random charge. When I moved in, the office already had holes in the wall and clearly needed fresh paint from the previous tenant. I requested that Regus repair or repaint the office before I moved in, and they flatly refused. Now they’re attempting to charge me for “redecoration” that was clearly neglected long before I arrived. This kind of behavior is not only unethical — it could also violate consumer protection laws against deceptive and unfair business practices. Charging tenants for work that was never performed, or for damage they didn’t cause, is dishonest and borderline fraudulent. Regus presents itself as a professional workspace company, but this experience shows the exact opposite. They rely on hidden fees, vague invoices, and intimidation tactics to squeeze money out of honest customers. If you’re considering renting from Regus, please don’t. Document every single thing, take photos before you move in, and know your rights. There are plenty of coworking providers out there who don’t engage in these scammy practices. Edit; I emailed Lorraine and she didn’t even respond back. And now I have to fight to get my retainer back. I absolutely hate this place.

Unethical, deceptive, and potentially illegal practices at Regus! I am absolutely disgusted by my experience with Regus. I rented an office for only 3 months, never hung anything on the walls, and left the space in the exact condition I received it — yet I was hit with a $455 “redecoration fee.” To make matters worse, the bill wasn’t even itemized — no explanation, no breakdown, just a random charge. When I moved in, the office already had holes in the wall and clearly needed fresh paint from the previous tenant. I requested that Regus repair or repaint the office before I moved in, and they flatly refused. Now they’re attempting to charge me for “redecoration” that was clearly neglected long before I arrived. This kind of behavior is not only unethical — it could also violate consumer protection laws against deceptive and unfair business practices. Charging tenants for work that was never performed, or for damage they didn’t cause, is dishonest and borderline fraudulent. Regus presents itself as a professional workspace company, but this experience shows the exact opposite. They rely on hidden fees, vague invoices, and intimidation tactics to squeeze money out of honest customers. If you’re considering renting from Regus, please don’t. Document every single thing, take photos before you move in, and know your rights. There are plenty of coworking providers out there who don’t engage in these scammy practices.

This is my Stafford address. Very well run place.

The office managers Lisa and Eunice are always helpful. Also, I truly appreciate the clean and quiet atmosphere that's maintained on a daily basis. Keep up the excellent work, ladies!