Expansive Shockoe Slip

I am currently in a 12-month lease after previously renting another office in the same building. Since moving into my current office in late May 2026, I have experienced ongoing issues with move-in readiness, internet reliability, billing, maintenance response times, and communication from management. My experience has been disappointing enough that I have already provided notice that I do not intend to renew. Based on my experience, I would not recommend this location. Areas of Concern • Office was not fully operational on move-in day despite management having advance notice of unresolved internet and IT issues. • Internet service was unavailable or unusable for most of my first week in the office, significantly impacting normal business operations. This was despite moving from an office upstairs that had working internet. They could have informed me to delay my move in but instead chose to allow me to move into an office that was not functional for my business needs. • Employees had to be sent home, and I made multiple trips to the office after being told issues had been resolved only to find they had not. • After losing the better part of a work week due to an office that was not operational at move-in, I requested a prorated rent credit of approximately $297 for the affected period. Management ultimately closed the matter by issuing a $100 IT credit and updated logo rather than addressing the lost use of the office itself. Their final response expressed hope that I would “continue to enjoy your workspace,” even though many of the issues that led to this dispute had persisted for months. I remain dissatisfied with that resolution. • I paid for door signage, provided logo files, and waited months without receiving the signage I paid for. • Obtaining a complete account ledger and explanations for charges required repeated follow-up. I was also assessed late fees while attempting to reconcile account activity. • Mail has frequently gone unsorted or been delayed. As a result, I elected to forward business mail to a PO Box rather than rely on delivery at this location. • Maintenance issues have often taken weeks or months to resolve in both offices I have occupied within this building. • Recurring HVAC, plumbing, and electrical issues have affected my tenancy. • Internet performance has frequently fallen below the service level I am paying for. • Frequent changes in management and points of contact have made issue resolution difficult and have required repeatedly explaining the same concerns to new individuals. • The building houses a prison re-entry/work-release program on the third floor. This may or may not be a concern depending on your business, but it is something prospective tenants should be aware of when evaluating the building. Security is in their offices but none is provided for other tenants. • The onsite employees have generally been courteous and professional but are rarely present. My concerns are primarily with back office management responsiveness, communication, *accountability*, and follow-through on unresolved issues. I'd describe dealing with them more akin to dealing with an insurance claim than property management. - As of the first week of August the internet issue has been resolved. 3 months to deliver a 5 minute solution. -8/13 - Still have not received the logo for my door that was promised and paid for in November of last year. 8/13 - Areas avoided during tours. Images attached Stained toilet seats, stained carpets, outdated bathrooms. Recommendation If you are considering signing a lease, carefully review the agreement and ensure all commitments, credits, amenities, and service expectations are documented in writing before signing. If you are expecting a professional office setting, look else where. I did write a letter to the owner/founder. We will see if he is willing to stand behind his brand and make things right. The irony is I would have eventually needed another upgrade to a larger office. After this experience there is no chance that upgrade will be here.

I have always had an excellent experience at any Expansive center I have visited and Richmond is no different! The lounge is immaculately maintained, the staff is friendly, and there are many networking opportunities within the community. I would recommend Expansive to any professional I know!

I’ve only been here for 5 months and while some experiences have been nice, there are bad ones that outweigh them. I’ve had people consumed my food and drinks even though they’re labeled with my name. Staff is a rare sight, and the cleaners very clean my office. I have to clean myself. And just a couple of hours ago, a LOUD group of women came in here to pregame for a bachelorette party. Never mind that I’m on a call! They were so rude! One my lease is up, I’m gone. And if you’re looking for an office space do not come here unless you want to deal with rude, unprofessional people who don’t care about you or your personal space and the cleanliness of it.

Experience is great until it's time to renew. Please speak with management to negotiate terms upon lease renewal. The email notice they will send you is misleading, and they will not adjust or speak with you once your renewal period begins.

This review is in no way a reflection of Chandler, the office manager. I requested that management contact me several times after learning my rent had increased, and it should not have. I was sent a very misleading email, and I have not received a phone call as requested. Even the office manager didn't notice the increase after reading the SAME email. I would not have renewed with an increase due to parking alone. The parking in this area is horrible. Tenants are constantly leaving, so not addressing my concerns as I've requested demonstrates a lack of regard. I will not be renewing with this company further.