The customer service at this location is unprofessional and dismissive. The woman in charge speaks to people with an unnecessary attitude, making interactions frustrating and unhelpful. This is the 2nd time I received an unfriendly email from her and I ignored it the 1st time. Instead of assisting customers with basic concerns, she responds in a condescending manner, as if doing the bare minimum is a favor. I also transferred from 1300 W Sam Houston pkwy and I never had any issues with staff or collecting mail at that location.
When I reached out with a reasonable ask, her tone was rude, and she made it clear she had no interest in being helpful. Phrases like “It’s not my job to play a guessing game” and “If you don’t like it, find another mail carrier” are completely unprofessional and unacceptable in a customer-facing role. If you don't like your job then find a new one that isn't customer based realated. The initial email I received from her was already full of frustration, setting a negative tone from the start. The overall issue is adding the suite number and the mailbox number, Ste 170-###. My last location only required the mailbox number making it easier for banks and other institutions to send my mail.
If you expect basic respect and professionalism when handling your mail, I’d strongly suggest taking your business elsewhere. No one should have to deal with this kind of attitude, especially when simply trying to ensure their mail is handled correctly. And I will in fact choose a different location moving forward. It should not be this complicated to receive mail, I literally have no idea how much mail was sent back/not received. Frankly, I never even made it an issue with this location, I was trying to handle it on my own on the back end but tone is everything, Its not WHAT you say, its HOW you say it. As a paying customer, you have no right to start off a mass email sent to over 200 people with "Please read this email carefully" who are you talking too??? Next time use chatgpt.
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