Regus - Frisco - Square

We can only express our gratitude to the entire Regus team, especially Maryrose. She provides amazing service and always welcomes everyone with a smile. She is consistently willing to help with anything we need, from simply picking up the mail to offering additional services. She truly creates a warm and welcoming environment that perfectly supports our company’s needs.

Having been in this location for 8 years, I have seen the value of personal and professional support staff within our reception area. That first encounter is important. Which is why I'm grateful for Maryrose at our front desk, bringing everyday an attitude of helpfulness, and warmth. Her willingness to address current issues, and go above and beyond for clients is so appreciated. She helps gather us for community lunches and brain storms ways to foster connection. Truly her presence brings with it an atmosphere of positivity and cheerfulness. This has been such a good season having her as our Community Associate.

You won’t find a better office manager than Mary Rose!!! So lucky to have her at this location.

DO NOT rent from Regus before doing your due diligence. Check the BBB. Just there alone they have over 300 complaints in the last couple of years. Customer service is horrible. We were told wrong information when signing up. We were then over charged for services we never asked for. We were told they would refund us back and there is now the same charge again that popped up. Still no call backs or no responses besides from their front desk staff who messed this up to begin with. WE have demanded calls from the corporate office since May. They don't even deserve a 1 star! *7/4/25 - Update: We are in communication with Cam who is the manager at that location, correct? He emailed us yesterday in regards to a 2 month old complaint after my reviews were submitted. Submitted tickets is Regus way out to NOT deal with their clients on a personal level. FYI, Cam is attempting to hold us to the agreement, based on his email to us yesterday. Even the "higher ups" are waste of time to deal with. I don't usually expose companies, but a place like Regus is messing with people's businesses and money.

I strongly advise against engaging with Regus at Frisco Square. Their business practices are deceptive and predatory. They lure clients into lengthy 24-month contracts and then refuse any attempts at early termination. I signed up for their services but quickly realized it wasn’t the right fit. I canceled the very next day, yet they refused to honor my cancellation. Instead, they insisted that I was locked into a 24-month contract and demanded full payment, despite not using any of their services. When I disputed this, they threatened to send me to collections. This is not an isolated incident; numerous others have reported similar experiences. A customer shared their frustration after attempting to terminate their contract early, only to be hit with a demand for payment of over €573 for unused services. Many customers have reported unauthorized charges and poor customer service, with Regus continuing to demand payment even when the office space was never used. The Better Business Bureau (BBB) has recorded countless complaints against Regus Management Group, LLC. Customers frequently report being charged exorbitant fees for services they never used, and when they try to dispute the charges, Regus threatens legal action. Their contracts are designed to trap clients, and their customer service is dismissive and unhelpful. I am currently pursuing legal action against them to address their unethical practices. If you're considering a virtual office space, I urge you to explore other providers that offer transparent contracts and fair cancellation policies. Many reputable companies prioritize customer satisfaction and operate with integrity. Don't fall victim to Regus's schemes—protect yourself and your business by choosing a more trustworthy option.