My experience trying to cancel a Regus contract has been extremely frustrating and raises serious concerns about their billing practices.
In February 2026, I attempted to cancel my contract and was told I had to first pay an outstanding balance of $222 before cancellation would be allowed. I paid it immediately.
However, after paying, the system still would not allow me to cancel. Customer service simply directs you to submit an online inquiry instead of actually resolving the issue.
Then in March 2026, my account suddenly showed a balance of $258, supposedly for late fees that I was never told about when I paid the $222. Again, I was told I could not cancel until the balance was paid.
I paid the $258 as well, and now I’m told it will take two days for the payment to process before cancellation can occur.
At this point it feels like every attempt to cancel results in another balance, another delay, and another barrier to closing the account.
If the cancellation is not processed within the timeframe they promised, I will be disputing the charges with my credit card company and filing complaints with consumer protection agencies.
Anyone considering Regus should carefully research other customer experiences with their cancellation and billing practices before signing a contract.
