I STRONGLY DO NOT RECOMMEND REGUS — A BILLING NIGHTMARE THAT FELT LIKE A TRAP
I absolutely would not sign up with Regus again, and I cannot recommend them to others. Based on my experience, I would not recommend Regus to friends, family members, small-business owners, entrepreneurs, or anyone looking for a Virtual Office.
I strongly do not recommend Regus to anyone considering a Virtual Office. My experience has been one of the most frustrating, exhausting, and disappointing business-service experiences I have ever dealt with.
I signed up for a Regus Virtual Office on November 18, 2025, with the assistance of their representative, Erica Aguilar. The service was presented to me at $58.65 per month. My understanding was that I was signing up for a monthly service. I never expected that trying to cancel a simple Virtual Office would turn into months of disputed charges, collection emails, repeated explanations, and constant frustration.
I canceled the service and made Regus aware by January 7, 2026, that I no longer wanted or used the Virtual Office. Instead of simply closing the account, Regus claimed that I had a one-year commitment and continued adding charges.
This is where the entire experience began to feel like a billing trap.
Even though I repeatedly told them that I was no longer using the service, invoices continued accumulating. Additional charges and fees appeared, and then their Americas Debt Collection department began sending urgent collection emails.
Instead of solving the problem, I felt like I was constantly being pushed from one department to another while the amount supposedly owed continued growing.
There were already issues with how the account had originally been set up, including additional services that I did not believe I had requested.
Eventually, I became so tired of the constant billing notices, collection messages, emails, and stress that I decided to pay the outstanding amount through March simply to make the problem go away and close the account.
On March 16, 2026, I paid $413.10, and Regus's own transaction statement showed an ending balance of $0.00 on March 17, 2026.
I monitored my Regus account afterward, and their own online billing portal also showed $0.00 due.
I thought the nightmare was finally over.
Apparently not.
Months later, Regus sent me another payment reminder for an invoice supposedly due September 15, 2026, even though I had not been using their Virtual Office service since January and the account had previously been brought to a zero balance.
At that point, I was beyond frustrated.
How many times does a customer need to cancel?
How many times does a customer need to explain that they are no longer using the service?
How many times does a customer need to dispute the billing?
And after paying hundreds of dollars just to resolve the matter and seeing a $0.00 balance, why should that customer receive another invoice months later?
The whole experience has felt aggressive, confusing, unnecessarily difficult, and extremely customer-unfriendly. In my experience, the cancellation and billing system seemed designed to make leaving far more difficult than signing up.
I personally feel that the way this was handled was deceptive and trap-like. Signing up was easy. Trying to get out was an exhausting battle involving repeated invoices, extra charges, collection notices, disputed contract terms, and months of unnecessary communication.
I regret signing up with Regus.
Based on my experience, I would not recommend Regus to friends, family members, small-business owners, entrepreneurs, or anyone looking for a Virtual Office.
Do not assume that simply telling them you want to cancel means the matter is finished.
My experience has shown me that what looks like a simple $58.65-per-month Virtual Office can turn into months of headaches, disputed charges, collection emails, and hundreds of dollars in payments.
For me, this was not just poor customer service. It was an extremely stressful billing nightmare that felt like a professionally structured trap.
