Front desk staff (Gabby) at this WeWork location is amazingly good... at being patronizing and talking down to you, making you feel unwelcome, and doing absolutely nothing to resolve issues (on WeWork's end) keeping you from using your membership. In fact, in our interaction at the 600 Congress WeWork, her contribution to the situation was worth less than nothing; not only was she not any help at resolving the issue that I came in to get fixed (keycard not working properly), her actions were indistinguishable from someone who's actively trying to frustrate/thwart another person's efforts to address something needing to be fixed. I'm at a complete and total loss for the sequence of events that happened this afternoon:
Background: I have signed up and paid for all-access membership. That was a week ago, and I got my keycard Friday, having gone most of the first week without it (and not using my membership). I received it by providing my ID in person at another location (The Domain), and it was supposed to have been activated and good for use. I found out later that day that it wasn't. By the time the problem(s) with the keycard was/were discovered, though, it was after hours and nothing could be done about it that afternoon/evening; I spoke extensively with support about it over the phone while standing in the lobby of another WeWork building. It is known, confirmed; there's an issue with the keycard. It needs either to be reset or a new one needs to be issued to me. Not possible to do anything about it after hours on a Friday or over the weekend, though. It would have to wait until Monday (today). Fine.
I was just north of downtown today and left early so I could take care of this during business hours at the closest WeWork, which happened to be 600 Congress. They ostensibly leave at 5:00 PM. I got there around 3:00 PM.
At the front desk, I had to be buzzed in by Gabby, who (a) insisted that the keycard wasn't working because I didn't have a booking for the day, while (b) ignoring my explanations about the fact that there were issues with the keycard at other WeWork buildings on previous days which I *HAD* booked, which was the ENTIRE reason I came in—to get my keycard reset—she decided to continue ignoring this, and (c) told me she couldn't assist with the keycard unless I wasted my one daily allotted booking right there at the 600 Congress location—which I had explained multiple times was NOT the location I was interested in actually working from, it just happened to be the one that I was nearby during business hours (before staff would be leaving). The plan was to work at a different WeWork building in the evening once I had a working keycard. She insisted she could do nothing to fix the keycard unless I booked at her building for the day. I stepped out and made a booking at Gabby's crummy WeWork with the aggressively warm lobby (SO much hotter—80 DEGREES—in the WeWork lobby than the main building lobby WHY). The only problem after making the booking? Well, first, spoiler alert: shockingly, my keycard still didn't work. Secondly, when I made (i.e. wasted) the booking as she insisted, she immediately disappeared (putting an out-for-lunch sign at the front desk at around 3:20 or 3:30), and then when she "returned" from "lunch" she swapped it for the sign that said "We're gone for the day" and exhorts you to come by between 8:00 AM and 5:00 PM when the front desk is open. It was 4:20.
I received zero support for the problem of the non-functioning keycard that I'd come there to resolve—a problem WeWork was responsible for.
Having just wasted over an hour and a half on this day alone, I "confronted" her about the sign. Except not really. I simply asked, "Are you... done for the day..?" She responded with no shame, "Yeah. I'm packing up." Then she left. Not a single word spoken at any point to warn me about how if I was hoping to be able to get assistance today then I would be wasting my time.
Not merely bad service. It was like I was dealing with a shameless misanthrope.
