Regus - Pittsburgh - Foster Plaza

Update as of April 2026: Following my original review, the City Manager for the Regus community at Foster Plaza Pittsburgh engaged directly and responded in writing to each concern I raised. Several charges were clarified with contractual references, and I have accepted those outcomes. A late fee waiver previously communicated in writing remains in dispute and has been escalated. I am otherwise prepared to remit final payment and close the account once the remaining items are confirmed. The engagement has been professional, and I will post a final update upon account closure. ATTENTION: Three serious failures in under a year: 1. Platform Access & Insecure Payments: Account access was broken November 2024 through February 2025 with no resolution. The only workaround offered was reading my credit card details over the phone to the location manager a clear security risk. When I refused to continue, they charged a late fee caused entirely by their own platform failure. MFA was not implemented until after the damage was done. It was so bad, the Manager of the location expressed many of the mail holding service members are experiencing the same issue and it would be helpful to file a complaint. 2. Overpayment: Required PA Attorney General Involvement to Recover: I made an advance payment to satisfy my remaining lease term. Management refused to confirm a total payoff amount, resulting in a $352 overpayment. That money sat in their system for 11 months untouched. I opened a ticket, submitted every document requested, and they closed it the next day no call, no email, no refund. It took a formal complaint with the Pennsylvania Attorney General to get my own money returned. Let that sink in. 3. Mail Sorting: Incorrect on every single visit. On one occasion, the front desk staff handed me a stack and said, "Would you make sure to check that." I am a paying customer, not your quality control. To add insult to injury, I recently submitted these concerns through an official Regus survey. Not one representative local or corporate followed up by phone or email. The silence speaks volumes about how Regus values customer feedback and accountability. This is the worst Regus location I have encountered nationally.

Avoid this location. Three serious failures in under a year: 1. Platform Access & Insecure Payments: Account access was broken November 2024 through February 2025 with no resolution. The only workaround offered was reading my credit card details over the phone to the location manager — a clear security risk. When I refused to continue, they charged a late fee caused entirely by their own platform failure. MFA was not implemented until after the damage was done. It was so bad, the Manager of the location expressed many of the mail holding service members are experiencing the same issue and it would be helpful to file a complaint. 2. Overpayment — Required PA Attorney General Involvement to Recover: I made an advance payment to satisfy my remaining lease term. Management refused to confirm a total payoff amount, resulting in a $352 overpayment. That money sat in their system for 11 months untouched. I opened a ticket, submitted every document requested, and they closed it the next day — no call, no email, no refund. It took a formal complaint with the Pennsylvania Attorney General to get my own money returned. Let that sink in. 3. Mail Sorting: Incorrect on every single visit. On one occasion, the front desk staff handed me a stack and said, "Would you make sure to check that." I am a paying customer, not your quality control. 4. To add insult to injury, I recently submitted these concerns through an official Regus survey. Not one representative — local or corporate — followed up by phone or email. The silence speaks volumes about how Regus values customer feedback and accountability. This is the worst Regus location I have encountered nationally.

Good parking and easy access. I love the inside design of the whole building

I strongly advise anyone considering Regus for their office rental or virtual office needs to look elsewhere. My experience with this company has been nothing short of frustrating and unacceptable. It all started with a billing error where my account was charged multiple times. What should have been a simple fix turned into a nightmare—Regus' customer service took over a month to resolve the issue. I was forced to make repeated phone calls and send multiple emails, only to be met with empty promises from office staff who assured me they would "look into it" and get back to me—yet they never did. It wasn’t until I relentlessly followed up for weeks that I finally received my refund. This level of incompetence and lack of accountability is completely unacceptable for a company that claims to provide professional services. After enduring such poor customer service, I decided to terminate my Virtual Office membership after one year. However, Regus has refused to honor my cancellation request and is instead forcing me to remain locked into their contract for another full year. This predatory business practice is disgraceful, and based on numerous complaints from other customers, I am far from the only one who has experienced this. I urge anyone considering Regus to do their research before signing anything. A quick look at their Better Business Bureau profile reveals an F rating, with a staggering number of unresolved complaints. This foreign-owned company clearly has no interest in addressing legitimate customer concerns, nor do they take responsibility for their unethical practices. Save yourself the headache and explore other office rental providers with a proven track record of customer satisfaction. Regus is not a company you want to be locked into a contract with. Attached are their BBB listings to review their F rating. I advise reviewing them on the BBB website to confirm.

The staff and room was awesome! We’ll come back for sure