Spaces - Philadelphia - Hale Building

BEWARE OF SNEAKY CHARGES: I canceled my agreement, yet today I received a notification today that Regus still tried to charge me. Now Regus's system claims I am overdue. This is coming after another long, frustrating experience with Regus.

Warning: Poor Communication, Unmet Commitments, and Unusable Office Space at SpaceWorks Philadelphia (Hale Building) I am sharing my experience to warn other professionals—especially those in healthcare or client-facing fields—to proceed with caution when considering SpaceWorks Philadelphia. I leased an office in the Hale Building (101 S. Juniper Street, Room 505J) with a lease start date of December 1, 2025. During my initial meeting on November 6, 2025, I clearly outlined my professional needs as a licensed social worker. I was explicitly told these needs would be met before my lease began. Those requests included: Privacy film on the glass window for HIPAA compliance A loveseat/couch suitable for couples therapy A desk lamp When I arrived on the first day of my lease, none of these items had been provided. The office was also extremely cold, and despite staff stating the heat would be adjusted (the thermostat is locked), it never was. I was told the couch would arrive “by the end of the day” and the privacy film would “possibly” be installed by the end of the week. No follow-up occurred, and I later received an email asking clarifying questions about the privacy film—after my lease had already begun. Because the office was neither furnished as promised nor legally compliant for my profession, I was unable to see clients for approximately one full week, despite paying rent. When I returned nearly two weeks later for a scheduled client session, the privacy film had finally been installed, but the couch and lamp were still missing. A staff member insisted—condescendingly—that a couch had already been placed in my office and claimed personal responsibility for it. When asked to verify this in person, she acknowledged that the furniture was not there and could not explain how it had gone missing, raising concerns about unauthorized access to my office. I was then told, for the first time, that obtaining a couch could take up to six months due to tariffs—despite my lease itself only being six months long and despite earlier assurances that my needs would be accommodated. After repeated misrepresentations and ongoing issues, I requested to terminate my lease. I was passed between staff members, told decisions needed supervisor approval, and ultimately informed—without explanation—that my termination request was denied. Follow-up requests for clarification have gone unanswered. Key issues prospective renters should be aware of: Promises made prior to lease signing were not honored Office was not usable or legally compliant at lease start Poor internal communication and lack of accountability Dismissive and condescending staff interactions No accommodation or credit offered for unusable rental time This experience has been frustrating, stressful, and professionally disruptive. If your work requires privacy, reliability, or basic preparedness, I strongly recommend getting everything in writing and thinking carefully before committing to SpaceWorks Philadelphia.

Update: they say they will contact you but never do. Good luck getting a hold of anyone in charge either. I have been dealing with these people for months! DO NOT give these people your credit card info. They auto renew you and there is no way to contact anyone to undo it. They raised my prices by 75% and extended my contract by 6 months against my will and I am going to have to do a charge back and contact my bank and the Better Business Bureau. Total CRIMINAL enterprise.

I called to cancel my membership and was told i was 2 days pass my 1 year renewal and i couldn’t cancel and it wasn’t nothing they can do! They automatically renew you without sending notice and still tries to charge ya card and send invoices, they can shove those invoices up their (you know what)

I have the misfortune of having to be here every day because my company relocated us to this building. If I could leave 0 stars, I would. Kitchens are absolutely filthy and run down. Bathrooms consistently don't flush so full of literal poop. They are also never properly cleaned, which is a biohazard. There is a dark ring around each toilet bowl where the water meets the air. The last time those toilet bowls have seen a brush and some cleaner has to be months at LEAST. Entrance to the building is a nightmare in itself. I have never been able to successfully use the app and it's unsafe to dig in your purse for the badges due to all the people lurking about. Speaking of all the people lurking about- they pee and poop all over the sidewalk which stinks for weeks on end. They also leave trash all over the sidewalk and street every night so the street cleaners can come every day it won't matter because they will trash it again at night so in the morning it's always dirty and gross. Absolutely zero effort from the front desk staff. They are constantly sitting behind the desk on their phones. There are signs about how it's important to sanitize high touch areas meanwhile the elevator buttons are actually CRUSTED with dirt. I got so disgusted with it that I wiped them down myself and that's what's prompting this review. It's truly disgusting and if you can go elsewhere, please do. The only reason to be here is if you're forced to be.