10Pod - 3435 Northeast 45th Avenue

In an environment where compassionate and efficient service is paramount, Daniel's (triage nurse)approach to patient care is nothing short of exemplary. She possesses an extraordinary ability to connect with individuals, making them feel heard and valued from the moment of contact. Her communication is remarkably clear and reassuring, adeptly conveying crucial information while simultaneously alleviating patient anxieties. Furthermore, her active listening skills ensure that no detail is overlooked, allowing for incredibly thorough assessments and a personalized approach to every situation. The diligence she demonstrates in her follow-up is equally impressive, demonstrating a profound commitment to patient well-being that extends beyond the initial interaction. Daniel needs to be the model for all to follow for providing world class patient customer care.

Excellent doctors and nurses, as well as the staff and lab techs who support them. Great care. Highly recommended.

I’m 80 soon and I’ve had challenges. Portland Clinic and Drs. Dudrey & Zusman have been truly helpful and level-headed. This must be the best medical care around. Brilliant and practical. Super considerate! Much appreciated!

I would not recommend Portland Clinic, primarily due to numerous communication and billing issues. I am actively looking to switch healthcare providers. See below for all the issues that I have run into. (I'm always adding new issues as I come across them!) 1) When I had a bloodwork appointment, they failed to notify me that I was supposed to fast. When I arrived, I was asked if I had fasted beforehand. I let the provider know that I didn't receive any instructions, and that they should really send out information prior to the appointment. They didn't seem to care or acknowledge my concern. 2) I had a follow-up specialty consultation from a physical. It ended up being a waste of time, because it was basically 2 minutes of the doctor asking me to confirm that I wanted to undergo the recommended follow-up diagnostic procedures. This would have been something that could have easily been asked in a message, email, or phone call. It's frustrating that I could have consolidated this into one appointment if they had given me this information in advance of the consultation - or if the consultation had been the procedure appointment itself. If you have a consultation, I recommend advocating for yourself and pressing the staff to confirm if it is needed and what the next steps would be for your issue. 3) MyChart messaging is not effective. Don't expect a response via MyChart. 4) (new) If you try to pay your bill online with a credit card, and you happen to put in the wrong billing zip code, the website will say the transaction is unable to be processed. HOWEVER, they are actually putting a pre-authorization hold for the full amount, which will clear in a few days. With card processing, the best (and common) practice is to do a $0 or $1 preauthorization to verify the card details before proceeding with the full charge. This issue has made me unable to pay my bill with my HSA card, and I am currently waiting for the hold to be released so I can use the money on my HSA card again. I explained this to a billing agent at Portland Clinic and they were not responsive at all to my recommendation to follow proper card processing guidelines. 5) Inconsistent and unnecessary billing for LabCorp. For my blood tests, they billed me for the lab testing through Portland Clinic/My Chart. For lab testing for a procedure, they did not include the LabCorp bill which showed up in a surprise letter directly from LabCorp, months later. The Portland Clinic should process the LabCorp bill, and I should pay the Portland Clinic - not LabCorp. I happened to misplace the letter, which was the only way that I had my LabCorp bill. I asked Portland Clinic if they could give me the LabCorp invoice number so I could pay the bill... surprise surprise - they can't. 6) Portland Clinic has multiple invalid phone numbers listed on their website. Overall, Portland Clinic has extensive issues that make the client experience frankly frustrating. Do not recommend.

The Portland Clinic has lost my confidence. I have been a patient for many years, but in the past year, they have become overburdned, and SO DISORGANIZED. It's very difficult to get through to anyone by phone, and messages sent throught the portal get routed incorrectly or don't ever receive a reply. Not to mention, I often wait over a year just to see my PCP only to have them cancel on me at the last minute. I'd hate for any important aspect of my health to fall through the cracks due to their negligence and I worry about those needing critical care who might be victims of this chaos. Whatever is going on internally needs to get fixed as soon as possible.