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I’ve always been drawn to the Citizen Building across from the Oklahoma City National Memorial & Museum. Its architecture feels singular—almost mysterious—with those distinctive round windows and a facade that stands apart from everything around it. It’s a building that invites curiosity.
After a meaningful visit to the memorial—where I had thoughtful conversations with staff about how the tragedy ultimately strengthened the city’s sense of community and care for one another—I walked over to the Citizen Building to look around and, practically speaking, to find a restroom (the memorial’s were under construction at the time).
There were no restrooms on the ground floor, so I asked around and was told I might be able to use the facilities on the third floor, where the executive suites/coworking space is located. When I arrived, I spoke with the woman at the front desk, had a brief, friendly conversation about the space and the broader community, and asked if I could use the restroom. She directed me down the hall.
However, as I was leaving the restroom, a security guard abruptly opened the door, flashed his badge, and asked in a confrontational tone whether the valet had given me permission to be there. The interaction felt unnecessarily aggressive and hostile. I told him I wasn’t comfortable answering that question, and as I walked out—with him following—I explained that I had been directed there by the front desk. I also shared that, based on how I was being treated, I wouldn’t consider working out of or supporting the space. His response was a curt, “Good.”
Afterward, I spoke with the valet downstairs, who mentioned that he had also experienced similarly confrontational behavior from the same guard.
This experience was particularly disappointing because I had genuine interest in the executive suites as a potential workspace. As an entrepreneur exploring opportunities in Oklahoma City—including potentially engaging with firms like Cortado Ventures—I pay close attention to the environments and people I choose to associate with. Culture matters, and first impressions matter.
Equally concerning was the apparent disconnect between the front desk granting access and the subsequent escalation to security. That lack of internal communication—or judgment—creates an uncomfortable and unwelcoming experience.
I’ve since reached out to the community manager and have not received a response.
While the building itself remains architecturally compelling, my experience with the executive suites was disappointing enough that I cannot recommend them.
