Regus - Dublin

Sent me to collections over $60 after I canceled and was told my account was paid in full.

Really disappointing experience with this Regus location in Dublin, Ohio. The space itself is fine, but the contract terms are much more restrictive than they appear. I was still charged after trying to cancel due to notice requirements that weren’t clearly explained upfront. Customer service wasn’t very helpful, and it was difficult to get a clear resolution. For something advertised as “flexible,” it felt anything but.

I would strongly advise extreme caution before signing even a monthly agreement with Regus. In fairness, the office staff are extremely nice and very helpful. I have used Regus for many years in multiple states. However, Regus as a corporation is not US based and therefore your options are limited. Having learned the hard way to not sign a long term agreement (it's NOT a lease) with Regus, I opted for a monthly agreement most recently which was fine for about 5 months when I received notice that my rate was nearly doubling starting the next month. So naturally I cancelled immediately. Unfortunately, if you cancel any day into the month your in, you cannot terminate until the month following, per their policy. In other words, they told me on the 3rd of the month my fees would double starting the following month but because I canceled on the 3rd, the agreement doesn't terminate until the month after! So I am ending up paying almost twice as much for an office the final month for an office I don't even need since I had to find another office immediately to coordinate a move. It's very unethical. There are a LOT of options out there so shop wisely! UPDATE: In addition to having to have to pay nearly twice the previous rent for a month I didn't even need I just received an invoice for $800 for "office restoration". When I took the office I have it wasn't clean at all. The floor needed vacuumed and the window was filthy and it clearly had not been painted. So Regus is obviously collecting an additional fee for doing nothing. JUST READ THE FINE PRINT.

I would strongly advise extreme caution before signing even a monthly agreement with Regus. In fairness, the office staff are extremely nice and very helpful. I have used Regus for many years in multiple states. However, Regus as a corporation is not US based and therefore your options are limited. Having learned the hard way to not sign a long term agreement (it's NOT a lease) with Regus, I opted for a monthly agreement most recently which was fine for about 5 months when I received notice that my rate was nearly doubling starting the next month. So naturally I cancelled immediately. Unfortunately, if you cancel any day into the month your in, you cannot terminate until the month following, per their policy. In other words, they told me on the 3rd of the month my fees would double starting the following month but because I canceled on the 3rd, the agreement doesn't terminate until the month after! So I am ending up paying almost twice as much for an office the final month for an office I don't even need since I had to find another office immediately to coordinate a move. It's very unethical. There are a LOT of options out there so shop wisely!

I’ve been a Regus tenant for 3 years. The staff here is friendly and responsive!! All public areas are kept extremely clean. It’s a wonderful professional environment for me to conduct my business.