NY, New York City - SoHo - Hudson Square

Serious concerns regarding integrity, transparency, and accountability. My experience with Regus, including my dealings with Miguel Villacis and Christina Castro, has been extremely concerning. I entered the agreement based on a specific understanding of the payment terms, yet I was subsequently faced with additional charges that I disputed. What concerns me most is not simply the amount of money involved, but the way the situation was handled after I raised my objections. I expected clear documentation, consistent explanations, and a genuine effort to resolve the dispute. Instead, the charges continued to be treated as valid despite my objections. For a company handling customers’ businesses, contracts, and significant financial transactions, integrity and transparency should be fundamental. This experience seriously damaged my trust in Regus, and I believe prospective customers should carefully review and document every payment, agreement, and communication before committing to their services.

Absolutely horrific customer service. Onboarding has been a nightmare!

UPDATE: After escalating through my credit card company, the late fees were ruled in my favor — yet Regus has continued to apply additional late fees and rebill charges related to the same issue. I’ve now had to dispute multiple charges just to keep my account in good standing, all while paying under protest to avoid service disruption. The lack of accountability and follow-through has only worsened. -- I’ve been a virtual Regus member for over 5 years and have always appreciated the convenience, but lately the experience has been frustrating. Despite being on AutoPay, they keep charging me late fees and refuse to reverse them—even though I’ve been told more than 70 other members are experiencing the same issue. There’s no phone number to call, and the general manager, Oscar Valenzuela, hasn’t responded to any of my emails. If you’re looking for office space, I’d suggest waiting a few months to see if Regus can sort out some of these ongoing issues before signing up. ETA: I’ve called the front desk more than five times, emailed Oscar twice, called him twice, and submitted two help requests through the online dashboard—all without a single response.

I’ve been a virtual Regus member for over 5 years and have always appreciated the convenience, but lately the experience has been frustrating. Despite being on AutoPay, they keep charging me late fees and refuse to reverse them—even though I’ve been told more than 70 other members are experiencing the same issue. There’s no phone number to call, and the general manager, Oscar Valenzuela, hasn’t responded to any of my emails. If you’re looking for office space, I’d suggest waiting a few months to see if Regus can sort out some of these ongoing issues before signing up. ETA: I’ve called the front desk more than five times, emailed Oscar twice, called him twice, and submitted two help requests through the online dashboard—all without a single response.

I’ve been a virtual Regus member for over 5 years and have always appreciated the convenience, but lately the experience has been frustrating. Despite being on AutoPay, they keep charging me late fees and refuse to reverse them—even though I’ve been told more than 70 other members are experiencing the same issue. There’s no phone number to call, and the general manager, Oscar Valenzuela, hasn’t responded to any of my emails. If you’re looking for office space, I’d suggest waiting a few months to see if Regus can sort out some of these ongoing issues before signing up. ETA: I’ve called the front desk more than five times, emailed Oscar twice, called him twice, and submitted two help requests through the online dashboard—all without a single response.