NY, New York City - Chrysler Building

VERY DISAPPOINTING EXPERIENCE WITH REGUS NYC. I expected a professional company and professional service. Unfortunately, that is not what I experienced. Once there was a problem with the agreement and billing, getting a clear answer became a struggle. Instead of feeling like a customer whose concerns mattered, I felt like I had to keep pushing just to get someone to properly address the situation. The fact that I was being billed while I did not have access to the office made the situation even more unacceptable. What really concerns me is the way the matter was handled afterward. Good customer service is not just about making a sale — it is about taking responsibility when something goes wrong. My experience also raises serious concerns about whether these practices are consistent with NYC Consumer Protection Law, particularly its protections against deceptive and unfair business practices. After this experience, I have completely lost confidence in Regus. I WOULD NOT RECOMMEND REGUS TO ANY BUSINESS OWNER. There are plenty of other options in NYC. Do your research before signing anything.

NEVER work with Miguel Villacis or Christina Castro at Regus. Based on my experience, I have serious concerns about their integrity, transparency, and business practices. I was contacted and assisted while the rental was being arranged and payment information was being collected. After payments were made, however, no access to the rented office was provided, no keys or badges were provided, and there was no clear guidance on how to access the space. Communication and customer service essentially disappeared, while additional invoices and payment demands continued. In my experience, it felt like the priority was collecting money rather than providing the service that was paid for. I strongly caution anyone considering working with them: document everything, verify exactly what you are paying for, and do not assume that paying for the office means you will immediately receive the access or support you were promised. This experience completely destroyed my trust in Regus and in the way this matter was handled by Miguel Villacis and Christina Castro.

Extremely serious concerns about the customer experience and billing practices at Regus. NEVER work with Miguel Villacis and Christina Castro, they are scammers Before payment, I received customer-service communication and assistance regarding the office rental. Once my payment information was provided and payments were processed, my experience changed completely. No access to the rented office was provided. No keys, badges, or meaningful guidance were provided on how to access the space. Communication became extremely limited, yet additional charges and invoices continued to be issued. I repeatedly tried to obtain clarification and resolve the situation, but instead of receiving the level of customer service I expected from a professional office provider, I felt that the focus was simply on continuing to collect money without providing the corresponding service or access. This is not just a minor customer-service complaint. When a company accepts payment for a rented workspace, customers should receive the workspace, access, clear instructions, and reasonable support. Taking payment first and then failing to provide access, communication, or meaningful assistance is completely unacceptable in my experience. I strongly recommend that anyone considering Regus carefully document every agreement, payment, access arrangement, and communication before providing payment information.

I am extremely disappointed with my experience with Regus "Miguel Villacis", and "Christina Castro", . For me, this is no longer simply a customer-service issue — it is an issue of integrity and transparency. I was given one understanding of the payment arrangement and later faced additional charges and explanations that did not match my understanding of what had been agreed. I would not recommend doing business without documenting every detail in writing.

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