Moxy - East Village Suite Jane

First time staying here and unfortunately probably the last. There is a bar/club across the street that was blaring music at 4 am. My husband and I were both up and unable to sleep for hours because of this! Totally understand the sounds of the city and all that but 4-5 am music blaring seems really unreasonable. Also, AC keeps kicking on and the room feels great but almost immediately kicks off and it starts getting super hot.

This is my second time staying at this hotel for a work photoshoot and I will never stay here again. DO NOT STAY here unless you want to be scammed out of $500+. I was reviewing my invoice after leaving to expense costs for work and saw I was charged $500 for 1 day of "smoking" in my room. I have NEVER smoked or vaped a day in my life. I have severe asthma and could never smoke. I didn't even use a blow-dryer or anything else that could accidentally set off this sensor. No one else was in my room but me. Management has not been helpful. If it could happen to me, it could happen to you too. Take my advice, and don't bother booking here.

Very disappointing experience — poor service and no follow-up Unfortunately, my experience at the Moxy East Village was very disappointing. The level of service was far below what I would expect from a hotel of this standard. The concierge was not helpful and, when I needed assistance, I did not feel that my concerns were taken seriously. To make matters worse, the fire alarm went off without any apparent reason, which was extremely disruptive and unsettling. I was subsequently told that I would receive a refund for the inconvenience. However, the refund was never made. I have also tried contacting the hotel by email several times, but they have failed to respond. The combination of poor service, the unnecessary disruption from the fire alarm, and, most importantly, the complete lack of follow-up regarding a refund has left me very dissatisfied. I would expect much better customer service and communication from a hotel like Moxy. Unfortunately, based on my experience, I cannot recommend staying here.

There is no access around the queen size bed. I had to crawl over my partner in the middle of the night to get to the bathroom. They crammed the rooms together without regard to guest comfort. The design of the properties public spaces is post apocalyptic, seemingly for a younger clientele. We did have to beg to get the room made up after 48 hours, mostly needed because the towels don’t dry on the towel hooks provided. They get no air hanging in a bunch from a hook. Actual towel bars would save them in labor costs, it seems to me because we would not normally call for fresh towels if they dry between uses. One plus is the water pressure in the shower. Our California shower heads are all low flow, with not much force, and it is refreshing to have a strong spray when showering. I will say the staff is well trained and courteous and a pleasure to deal with.

I have been a long time Marriott Bonvoy member and typically stay at a Westin, W or similar. Going through New York this week during UN week absolutely everything was unaffordable so I ended up at the Moxie East Village thinking if it’s part of the Bonvoy group it should be fairly similar. Boy was I wrong. The Moxie is the spirit airlines of hotels. You’ve got your basic needs met: a small bed a shower and a toilet. There is no closet. I repeat: no closet. Despite the fact that there is ample room to fit a closet, there is no closet. Instead, there are pegs on the walls from which you are to hang your clothes, though you are only given three hangers. I then requested a steamer which was delivered fairly quickly. However, after steaming one item of clothing in my “closet,” which is directly under the smoke alarm, I set the smoke alarm off. Thinking it was a fire alarm for the entire building I got dressed and started to evacuate the building. I ran into a security guard who was coming to my room because apparently the alarm was isolated to my room. It was set off inexplicably by steam from me steaming my clothes in my designated “closet” which is located directly underneath the smoke detector. That was bananas. There is no robe, there are no slippers, and while that might seem like a first world problem, I’ve become used to all other Marriott properties accommodating that. There are also no hand towels, which I think is weird. There are only two bath towels and two washcloths. There is one single solitary drawer in the entire room and it is used to house the safe. There are no drawers in the end tables. There is no desk or workspace to be heard of. In fact, there is one folding chair that hangs on one of your closet pegs. I ended up emptying off an end table and used the folding chair as my desk setup. Really not comfortable. Anyway. Do not recommend.