I would think carefully before using WeWork Summerlin for office space or mailbox services.
My experience involved a billing issue that went unresolved for an extended period of time. Regardless of how the original billing issue occurred, I still expected a reasonable level of customer service and professionalism while trying to resolve it. Instead, I felt that I was being lectured rather than helped.
When a customer is frustrated, the focus should remain on resolving the issue. I also felt that too much attention was placed on my choice of words during a frustrating conversation instead of addressing the underlying service problem.
I also believe shared professional workspaces should maintain a neutral business environment in their common areas. Businesses renting office space serve customers, employees, and partners from many different backgrounds and viewpoints. In my opinion, common areas should avoid prominently displaying political, religious, or social advocacy messaging that could be interpreted as representing the businesses operating there.
This is not about being against any individual or community. It is about maintaining a professional environment where every business can feel comfortable bringing in clients without having unrelated social or political positions associated with their company.
Ultimately, my biggest concerns are customer service, communication, billing accuracy, and how management handles problems when they arise. Based on my experience, I would recommend comparing other shared-office or mailbox-service options before committing to this location.
