Regus - Arroyo Crossing

Been trying to contact this company for the last couple of days, had a package delivered to the following address on the 02/02/2026, 2:53pm, 7455 Arroyo Crossing Pkwy, Suite 220 Las Vegas Nevada 89113 USA. Package received and signed by ACORTEZ. If anyone recognizes the above information or signatory please advise. Phone call after phone calls, left messages for return call, been waiting since….if anyone or anybody from this company/Regus is reading this would appreciate any urgent assistance from within…..

I am disappointed to be in a position where I feel it is necessary to leave a review. We signed up for a plan that included a virtual office with services such as call answering and forwarding, mail handling, and more. We joined in the middle of the month, but unfortunately, we never received access or a welcome package. Regus claimed they provided everything needed, but that was not the case. We spent several weeks going back and forth via multiple emails and phone calls, trying to resolve the issue. Suddenly, our plan was canceled, which was a relief in the sense that we were no longer being charged, but we were never notified that the cancellation had occurred. When I followed up to request a refund, I was informed that since mail forwarding services are available for six months after cancellation, they do not feel we are entitled to any refund. While we had online access to the Regus account, none of the plan information was available in our account. Any benefit we tried to access was unavailable. Multiple phone calls to Regus resulted in assurances that their IT department would resolve the issue, but I never received any follow-up. When I checked again in mid-June, I found that we no longer had an active account, which was odd given that our membership was month-to-month, and cancellations are supposed to be processed through the account. Additionally, I want to point out that Regus has no cancellation policy specific to coworking spaces in their terms and conditions, which could be concerning for those considering this type of plan. I recommend exploring other coworking or virtual workspace providers. Anyone who is interested, here is a summary of their refund/cancellation policy. 1. Meeting Room and Day Office Bookings: • 1-10 workstation rooms: • Full refund if canceled 10 days or more before the event. • 50% refund if canceled 5-9 days before the event. • No refund for cancellations made less than 5 days before the event. • 11-20 workstation rooms: • Full refund if canceled 20 days or more before the event. • 50% refund if canceled 10-19 days before the event. • No refund for cancellations made less than 10 days before the event. • 21+ workstation rooms: • Full refund if canceled 20 days or more before the event. • No refund for cancellations made less than 20 days before the event. 2. Booking Modifications: • If a booking is changed within the cancellation period, a change fee may apply, which varies by country. 3. Immediate Cancellations: • If canceled within two hours of booking creation (except same-day bookings), you are entitled to a full refund. 4. Third-Party Services: • Any services booked through third parties on your behalf will be charged to you regardless of the cancellation. 5. Multiple Day Bookings: • The cancellation policy applies to each individual day within a multi-day booking. 6. Business Days: • The number of days mentioned refers to business days, excluding the day of booking.

Great service and very professional!

Don't waste your time and energy . They will bait and hook you. Once I signed up for a month to month and started having issues , I got no where . After numerous charges even though I had a membership no one helped me . Call after call , email after email . It's like the agents were ghost .... Regus Ghosted me .....plain and simple.