SuiteLife - 70 South Broad Street

This Saturday was our last. When my brother's support care coordinator introduced us to Avenues, we were very excited. I'm the caretaker for my mother and brother. I was so appreciative for a service that would take my brother into the community to do some of the things he wanted to do. Through this organization, we truly did meet some caring individuals that my brother enjoyed spending time with. Unfortunately, we've had two horrible experiences that have caused us to sever ties. The first experience was a young lady who picked my brother up to take him to some stores he wanted to visit. My brother called me and said that he didn't know where the young lady was. He stated that the woman told him to go into the store by himself and come out when he was finished. (Please note: This should have never happened as my brother should always be in the person's line of sight.) When he came out of the store, he did not see this woman anywhere. My brother called me scared and confused. I told him to stand in front of the store, hopped in my car, and picked him up. I left a voice message on the scheduler's phone that I had my brother. ALMOST TWO HOURS AFTER I had picked up my brother, the woman who my brother should have been with called me to tell me she didn't know where my brother was. I told her he was with me. She apologized and said he seemed quite capable to do things by himself. I don't care what he seems like, WHAT DID his file say???? At that point, I felt like I was done with Avenues. I didn't contact them for a few months, but my brother really wanted to go back. We tried again. We met wonderful people. I told myself that the bad experience was just a one time issue. Wrong. A gentleman from Avenues picked up my brother this Saturday. Around 1:30 p.m., my brother called me and said that he had no idea where the gentleman was at. My brother was in the Deptford Mall with no one to guide him. I was out of the area and couldn't just hop in the car. I told my brother to stand in front of the store. I contacted Avenues livid. This can't be happening AGAIN. Avenues stated they would contact the man. I have no idea if they successfully reached him. In that time, I had contacted a family member that was about twenty minutes away. My family member picked my brother up. Think about that! I was able to get a person who was 20 minutes away to get my brother, but the man who should have been with my brother was nowhere to be found. My brother was scared and kept apologizing as if he had did something wrong. Since this incident, no administrator from Avenues has called to explain what happened. Has called to see if my brother is okay. Has called to apologize. The only contact I received was to know if the individual that picked up my brother should or shouldn't be allowed to get him again. That's all I needed to know. Nope. Never again. What would have happened if my brother didn't have a cell? What would have happened if a dangerous person had coaxed my brother into a car? I am a school teacher. It is my job to protect all of my students. I am their guardian until they are back in their homes. I take that role very seriously. It is clear that this company needs to reconsider its hiring and possibly its training practices. If not, something really unfortunate is going to happen.

Wonderful staff clients have all type of activities to choose from there’s always something for them to do.

The clients shouldn't have to pay for Avenues employees admission if a client wants to attend an event especially when the clients are on a fixed income. A friend of mine is a client and always has to pay admission for the employees that take him to events and it's not fair at all.