RC925 - 4 Beacon Way

I am a current resident and recently attempted to sign a lease for another unit within the community. Unfortunately, I encountered an issue with the pricing. The rent listed on the lease was different from the price that was advertised and presented when I initially applied. When I called to seek clarification, Ethan Copeland was dismissive and rude from the very beginning of the conversation. Rather than trying to understand or resolve the discrepancy, he told me that if I didn’t like the lease, I should simply cancel my application. There was no effort to explain the situation, offer a solution, or show any empathy for my concerns. What makes this even more disappointing is that this is not the first negative experience I have had as a resident. During my time at The Paramount, I experienced two separate flooding incidents. In both cases, I was left to deal with the aftermath on my own. There was no compensation offered, no meaningful assistance, and no acknowledgment of the inconvenience and disruption these incidents caused. As both a current resident and someone who was hoping to remain within the community by leasing another unit, I expected a much higher standard of customer service. Instead, I have experienced poor communication, a lack of accountability, and a complete absence of empathy. Residents deserve to be treated with professionalism and respect, especially when raising legitimate concerns.

4 months since I wrote the review below and still no change in fac t worse. Obviously an insincere person wrote their response. The worst of the worst. My two dogs could design a shuttle schedule better than what tenants put up with at the Beacon. Do not move here

My leasing agent was Anna Diouf. The leasing experience was not great, I was extremely disappointed and frustrated by the lack of communication several times throughout the process. First she says that if I apply on the same day she’ll have my ‘move in fees’ waived off. But after I completed the application process she says that they can’t waive it off anymore because the management does not allow it. This is clear bait and switch tactic. Also she never showed me the actual unit that I will be moving in rather showed me the similar units even though they were vacant at the time. Other than that she never said anything about the leasing period which I assumed to be 12 months, later she says that it is a 14 month lease, which is not realistically a problem but again, lack of communication. I was supposed to move in on July 18 so prorated rent would count for 14 days, but when she sent the lease the prorated rent on it was calculated for 25 days, I’m not sure what she was thinking? Like I wouldn’t have done the calculations myself or I would sign without reading? Anyway, i contacted her and told her about this and she says it was a mistake, which clearly was intentional not a mistake, because I have been telling her repeatedly about the July 18 move in date before I applied. If you’re reading this and want to lease with them, make sure to be alert and clear on everything. There’s a 100% chance they’ll try to rip you off wherever possible. In the end I secured a $1000 deposit, down from $3500 (1.5 months rent), which is a good deal. But those $400 move in fee thing was pure deception and a calculated move by her.

I like living here but there are many people who do not live here using the amenities- specifically the gym. There are people that work for the building and it seems like past residents who still have key fobs using the space. More often than not they are not cleaning or wiping down anything after use. I pay a lot of money to live here and I do not want to share the amenities with random people. It’s one thing to have people that work for the building here, but it’s completely unacceptable to have people that literally do not live/work here using the space. When residents depart their units they should give back all key fobs for the building, including the gym. If you guys are not doing that, the least you could be doing is deactivating the old residents key fobs. This is my only issue with living here. Not acceptable. Update: the lady working in the criterion building at 4:30p on 7/9 is not a good fit to work here. She cannot handle basic package sorting and is rude to anyone that’s asks her anything. She does not greet anybody when they enter the lobby. We are paying for them to be employed here through the rent and fees- fix the terrible attitude.

Jason is wonderful, he did repair the Faucet in the kitchen within no time. He was quick to diagnose the issue and had a quick solution to the problem. That too on a Sunday, I appreciate his help and recommend him as a great resource. He replaced the wondow blind in the bedroom within no time and checked to confirm the quality. I wish him all the best. Thanks ANJAN 100 Clifton place Beacon