Kinship WorkStation - 110 Razades Way

I really like living at Kinship. The office staff is amazing. They are always ready to help and take improvement suggestions seriously. The amenities are a whole vibe. I wish I could give a half-star because it would be 4.5. The pool noise is disrespectful at all hours of the day and night, making it difficult for me to rest or study. Also, I thought the pool was heated all year, not just open. Overall, great spot. I look to be here for a while.

Horrible experience as both a resident and business owner at Kinship. I would not recommend living or operating a business here based on our experience. As Black gay business owners, my husband and I frequently felt uncomfortable and unsupported in our interactions with the leasing office. Communication was consistently frustrating. During our tenancy, our Resident Experience Manager failed to respond to multiple emails and proposals, to the point that another manager eventually had to step in to address some of our needs. We also experienced recurring pest issues, including roaches, which contributed to what we felt was an unhealthy and stressful living and working environment. Toward the end of our tenancy, we were assessed charges that we strongly dispute and have requested documentation to substantiate. I encourage any resident moving in or out to document the condition of their unit carefully and keep copies of all communication with management. Our proposed renewal also represented an increase of nearly $400 per month, which was another factor in our decision not to renew. Beyond management, we personally found the apartments to be cheaply constructed relative to the price. Kinship photographs beautifully and the surrounding Camp North End area has a lot to offer, but our actual experience living and operating a business here did not live up to what we expected. This review reflects our personal experience and opinions during our tenancy.

I now understand why the reviews are so low. I just got off (or rather, was hung up on) by Benjamin, one of the leasing agents. I called with a simple question and was met with rudeness and zero professionalism. Instead of helping, Benjamin abruptly hung up in my face. Completely unacceptable behavior from someone representing the property. If this is how they treat potential residents, I can only imagine how current tenants are treated. Management seriously needs to address this.

I’ve lived in enough apartment communities to know that the leasing office plays a significant role in the resident experience, and I want to recognize Kinship’s Assistant Manager, Ben. I’ve been dealing with a difficult ongoing issue, but Ben’s effort, professionalism, and advocacy have been so exceptional that I felt compelled to write a positive review rather than a negative one. Ben has consistently gone above and beyond by staying involved, proactively following up, communicating regularly, and working toward a resolution. His professionalism never feels transactional, and he treats residents with empathy, respect, and urgency. Even during challenging situations, he remains positive, engaged, and committed to working with you to find solutions. Not every problem has an immediate solution, but every resident deserves someone who cares enough to keep trying. Ben is that person, and both Kinship and Greystar are fortunate to have him. 🌟

Complete joke of a leasing office. I walk into the office 5 minutes before my tour. There's nobody in there. Wait 15 minutes and still not a soul. I call the office and they tell me it'll be another 5 minutes. 10 minutes later, 20 minutes after the tour was supposed to start they tell me my dog isn't allowed on the tour. He's on a leash and not going anywhere. There is nothing on the website saying this. Pet policy even says they welcome all your furry friends. Guess not. Greystar is 0-2 now in my experience, best to just avoid anything run by them.