Regus - Columbia - Center Stadium

Where do I begin? I highly caution against renting office space at Regus in Columbia, Missouri, due to issues with misleading costs, frequent staff turnover, serious communication barriers regarding your account and charges, and ongoing security complications. I rented at Regus because it was convenient, but it turned out quite the opposite. I was given a discounted month-to-month rate, as the cost was too high for my business, but they said they wanted to work with me. I asked specifically about it, and the salesperson assured me this would be my ongoing rate. I turned down other office options in Columbia at the time. I assumed it may gradually increase over time, as it is a month-to-month contract, but within six months they increased the rent by 26% without advance notice. I exchanged 18-plus emails with them asking about why it had suddenly increased when I saw I was auto-charged the higher amount on top of my expected rent. Most of their responses were vague or irrelevant, which is why there were so many (there is no actual number to call, and they were clearly not looking closely at my account). Once I finally got an answer that made sense, they simply said I had been getting a discount and they have now aligned it with the normal price. They also repeatedly stated that they gave me advance notice, but I have no record of it in my email or Regus account documents. I have all communication with them since I moved in, and it simply isn't there. I have asked them multiple times now on what date that message was sent and to what email address, and they just evade the question. I am at a loss as to why this in any way helps them, since many of the offices at the Regus Columbia location sit empty. They have also had high turnover of staff at the front desk within the past six months. There is frequently no one at the front at all because they haven't been able to keep anyone full-time, from what I have gathered. There have also been security issues (I do not know what they were), so they keep the front door locked even during business hours, which means anyone meeting a customer has to go down a floor to meet and let them in every time, so there's no longer a need for the front staff to greet anyone anyway, I guess. The elevator is very old and occasionally stalls and has issues, especially in extreme weather. And a couple of times I have briefly been locked in or out of the front with the new auto-locked doors. On the plus side, the cleaning crew is excellent, and the front staff who have been there briefly were very nice. The offices themselves are also nice, but don't let that mislead you about the quality or convenience of the space.

Don't lease an office here, the building is locked downstairs and to let a client in your have to go down the elevator to let them in, no way does this make your business look precessional. Giant waste of everyone's time

I have had an extremely frustrating experience with Regus. Despite requesting termination of all services effective January 2026, they have continued to charge me monthly for rent, virtual office fees, and other activation costs. I’ve sent emails to multiple managers, raised several tickets as instructed, and waited months with no resolution. Their system appears broken, and I’ve received no meaningful support. I cannot recommend this service. Keep giving credits and then again charge payments and after requesting, they provide credits- Huge Mistake, I took their services.

Overall, I got what I had to have – a quiet place with a door, chair and desk. However, I was a bit disappointed and maybe going to the library would have been better. First, I’ve used this location twice and both times I was unable to connect to the Wi-Fi using my reservation number. I had a meeting right after my reservation began so I didn’t have time to work with the receptionist to troubleshoot. I just used my phone’s hotspot – which wasn’t ideal. The next issue I had was that the office chair in the office only had a single arm. Other minor issues – the room only had a single power outlet I could find. Luckily it was in a good location, but it would have been nice to charge my phone with another outlet. Finally, the trashcan had rubbish in it. It didn’t smell but it was kind of off-putting. If this was a hotel I wouldn’t stay here again. The only reason I will probably come back is there isn’t anywhere else that offers office space by the hour.

It will take months and numerous complaints to get your deposit back.