WorkCo

I work remotely for a firm without a Detroit-area office, along with 4 coworkers. We decided to try a coworking day and went with a day pass for the common areas. We found the space beautiful, the staff helpful, and the location ideal. We plan on returning regularly!

1 star. I want to preface this by saying we did sign a contract, and I understand what that means. This review is not about disputing that. It is about the lack of transparency, professionalism, and basic customer care that defined our entire experience. We came in with a straightforward situation: a student preparing for a single exam who needed a workspace for a short, defined period. That was made clear from the start. A reputable business would have used that information to recommend the right plan, ensure the terms were fully understood, and establish a clear end date. None of that happened. We were signed to an open ended contract with no mention that it would continue billing until actively cancelled. It is also worth understanding what the membership actually gets you. The $400+ monthly fee covers access to a shared open floor, essentially a glorified waiting room. A private room is available but billed separately at $200 per hour. For anyone coming in with a specific, time sensitive need, that pricing structure deserves serious consideration before signing anything. When the exam concluded, we assumed the matter was closed. A simple courtesy reminder before the next billing cycle, something any client focused business would provide, would have prevented this entirely. Instead a charge came through without any warning for a month of service we had no intention of using. I called to address it. Marcus took the call, acknowledged the concern, and committed to following up. Over a week passed with no response. I had to call back myself. When I finally reached him again, he was dismissive, referred to our student as my "supposed" student, stated he did not have time to address the issue, and told me there was nothing he could do. His exact words were that he could not refund me even if he wanted to because he still had to close the account. This was nearly three weeks after I had originally asked him to do so. To be clear, he had not closed the account, had not followed up, and was now using the uncompleted task as the reason a refund was off the table. Had I not called back myself, there is a reasonable chance another month would have been charged before anyone did anything. The logic being applied here is that cancelling an account on the same day as a charge justifies keeping the full monthly payment. For a task that, by all appearances, still had not been completed weeks later. A business that respects its clients follows through on its word, communicates proactively, extends good faith when the situation calls for it, and works toward fair resolutions even when the contract technically favors them. This business did none of that. If you are considering this space, read the fine print, get an explicit end date in writing, and weigh the value honestly before committing. We learned that lesson the hard way. Update: They charged me again. Called in, got brushed off, then they couldn’t even find the account they told me was closed. Eventually found it, agreed to refund me. Joke of an operation. These people simply do not care.

1 star. I want to preface this by saying we did sign a contract, and I understand what that means. This review is not about disputing that. It is about the lack of transparency, professionalism, and basic customer care that defined our entire experience. We came in with a straightforward situation: a student preparing for a single exam who needed a workspace for a short, defined period. That was made clear from the start. A reputable business would have used that information to recommend the right plan, ensure the terms were fully understood, and establish a clear end date. None of that happened. We were signed to an open ended contract with no mention that it would continue billing until actively cancelled. It is also worth understanding what the membership actually gets you. The $400+ monthly fee covers access to a shared open floor, essentially a glorified waiting room. A private room is available but billed separately at $200 per hour. For anyone coming in with a specific, time sensitive need, that pricing structure deserves serious consideration before signing anything. When the exam concluded, we assumed the matter was closed. A simple courtesy reminder before the next billing cycle, something any client focused business would provide, would have prevented this entirely. Instead a charge came through without any warning for a month of service we had no intention of using. I called to address it. Marcus took the call, acknowledged the concern, and committed to following up. Over a week passed with no response. I had to call back myself. When I finally reached him again, he was dismissive, referred to our student as my "supposed" student, stated he did not have time to address the issue, and told me there was nothing he could do. His exact words were that he could not refund me even if he wanted to because he still had to close the account. This was nearly three weeks after I had originally asked him to do so. To be clear, he had not closed the account, had not followed up, and was now using the uncompleted task as the reason a refund was off the table. Had I not called back myself, there is a reasonable chance another month would have been charged before anyone did anything. The logic being applied here is that cancelling an account on the same day as a charge justifies keeping the full monthly payment. For a task that, by all appearances, still had not been completed weeks later. A business that respects its clients follows through on its word, communicates proactively, extends good faith when the situation calls for it, and works toward fair resolutions even when the contract technically favors them. This business did none of that. If you are considering this space, read the fine print, get an explicit end date in writing, and weigh the value honestly before committing. We learned that lesson the hard way.

An incredible team, atmosphere, and workspace. This is the benchmark for co-working and private offices. A company that grows with you. The highly professional team will make sure you are treated with the greatest amount of respect.

Beautiful space, great amenities, and prime location!