I strongly urge small business owners to think carefully before leasing with Perfect Office.
I rented space at the Alexandria, VA location, and my experience with management—specifically Kia, who oversees multiple locations including Alexandria, Lanham, Riverdale, and Washington DC—was extremely frustrating from start to finish.
Beginning in October, months before my move-out, I started emailing management asking very simple questions about the move-out process and requirements. These included things like paint color and what was expected to ensure the return of my security deposit. These emails went largely unanswered.
I followed up again in December and January, still trying to get clear direction so I could leave the office exactly as they required. Again, little to no response.
After I vacated the office and returned my keys on January 30, I was told there was a “formal close-out process” that could take up to 45 days. During that time, I had to repeatedly follow up just to get basic updates about money that was already owed to me.
Only after pushing for answers did they suddenly introduce a $500 “turnover fee” deduction from my $2,000 security deposit, with little explanation other than a line item stating the charge.
What makes this situation even more frustrating is that when I asked for guidance beforehand, I received little to no communication. Yet afterward, the responsibility was somehow shifted onto me.
If you are considering leasing space with Perfect Office, especially at locations overseen by this management team, my advice is to get everything in writing, follow up constantly, and do not assume you will receive timely responses or clear guidance.
Other small business owners deserve to know exactly what they may be dealing with before signing a lease.
