Regus - Kansas City– Leawood – Park Place

I'm finishing up a lease agreement w/ Regus in the coming months, and it's been an absolute disaster. Renting from Regus feels a lot like doing business with the Mafia. They will steal from you by adding phantom charges to your bill, shake you down, and then claim there's nobody you can speak with when it's time to get customer service involved. I've never seen a company where there's literally nobody you can speak with when there are issues that pop up. You just get stonewalled. When you see an expected monthly charge for an office space, expect it to be substantially higher each month after all hidden charges and creative ways they find to get you on the back end. Throughout the month of January, the internet worked subpar at best, and it was impossible to get anyone to tend to the matter. Of all vendors I've ever done business with, I'd steer clear of Regus more than any of the others. If you are considering renting from Regus, don't. Go elsewhere. Your future self will thank you.

Mya Jones at the front desk is absolutely outstanding. My internet was out for seven days, and despite multiple attempts to resolve it through tickets and corporate channels, nothing worked. Mya took ownership of the problem and went above and beyond to get it fixed. She was responsive, professional, and genuinely committed to helping—something that made a huge difference during a very frustrating situation. Thank you, Mya. I really appreciate your excellent customer service and follow-through.

Do not do business with Regus. Before you take my word for it, read their BBB reviews -- they paint the same picture I experienced. Hidden fees are buried in their auto-accepted contracts, and their web portal rarely functions as advertised. If you don’t manually cancel the auto-renewing lease through their system (even if you notify them in writing that the portal is broken and that you do not wish to renew, as I did), they will still auto-renew your agreement. Aside from the front desk team --who are great-- the rest of the staff provide no support, and there’s no meaningful way to get issues resolved with corporate or any other route. This has been an abysmal experience from start to finish. If I could leave zero stars, I would.

Disappointed with my experience at this Regus location. While I've had positive interactions at other Regus offices, the service here fell short of expectations. The front desk staff seemed more focused on upselling private office space than assisting with my immediate needs. I was charged for a late checkout despite being only 5 minutes over time. I'll be returning to other Regus locations where I've received more accommodating service.

Horrible Customer Service. I have to come in early because of Eastern Time Zone to Central Time Zone differences. First time, the front desk provided a code to the door and said "no problem"- Welcome Dr. Sells. I call this week and the new person says too bad so sad. We now have to charge you $75. No consistency. And when I brought this inconsistency to their attention, they said too bad, so sad. So much for the customer is always right. A penny wise, a pound foolish. Do you think I will be a repeat customer who spends hundreds of dollars in the future. NOT A CHANCE!!!!!!!!! - Account Number: 14241114 And what is even more crazy. As you can see in the picture the Out of Hours Fee clearly says $5.63 and Regus charged me over $70 dollars above this just to let me in the door at 7:30am.