Regus - Oak Brook - Pointe

What a terrible company. I was charged twice for retainer and it’s been over a month since they said they Would refund me my money this is ridiculous over a month for a mistake they did and they can’t do anything about it. Do not sign up. I REPEAT DO NOT GET AN OFFICE HERE THEY STOLE $805 FROM ME AND IS STRUGGLING TO REFUND ME. DO NOT SIGN UP.

Our remote office relationship with Regus Oakbrook Pointe was great, until it was not. Things were great when we started. Our team was able to pick up our mail at their convenience between 8:30AM and 5PM M-F and clients were able to do the same with keys which the administrative staff helped us out with as needed/hourly. I resigned a 2 year agreement without hesitation as things were working swimingly. We even spent the extra $$$ to have our logo placed on their door sign. Then… we were told that the door would be locked at this location, so when we arrived to pick up mail or clients arrived to pick up or drop off keys, they were greeted with a locked door and hopefully the administrative staff were at the desk, otherwise they would have to call a phone number posted on the door to get someone to answer the door. While not ideal, not a complete barrier to what we needed. Then… my team would go to pick up the mail or set up/pick up keys and nobody would be there. We received calls from clients stating the same. We even arrived to another Regus client standing outside the door saying that they had been there waiting for an hour to get their mail and she actually talked the cleaning lady into finding the keys to open the “secure mail drawer". Very secure, but we both got our mail, the admin team was still nowhere to be found. Then… we were told there would be “limited administrative support” between Noon and 2PM, and basically we should avoid those hours for mail pick up/anything really. Now this was not ideal at all as when do you think clients or our team has a minute to grab keys or mail? Yep, around lunch time. But we tried to make it work and advised our team and clients to avoid those hours. However these issues continued even around the hours that were advised to be limited support. We got calls around 4:30PM saying the lobby was dark and they were unable to get in. One of my team members waited about 20 minutes around 4PM trying to get a hold of someone only to find them wondering in when she was about to leave saying they had been out watching the eclipse. I reached out to the Oakbrook Team trying to make sure we were working in the fair game hours and eventually contacted corporate to report this as were not getting anywhere with the Oakbrook Team/were told everything was staffed as it should be. While corporate listened to my concerns (and frankly did not seem surprised) we were basically told to work it out with the Oakbrook Team and that all centers should be staffed 8:30AM-5PM M-F. Then we were told by the Oakbrook Team that we would be best to make appointments to pick up mail and keys. At this point the functionality was simply non-existent. At this point we needed to find a solution and ended up leasing a space and requested early termination due to these issues. This was dragged out/ignored/no follow up from October though December unless we checked in and the answer was always, “we are escalating this”. It was denied. We finally did get in touch with someone helpful who submitted our early termination request again and actually followed up. She was a new manager at the Oakbrook Center and explained that there was a “realignment of staff" and wanted to work out a solution for the remainder of our term. But at this point, we moved on and she submitted the request. Denied again. If you have an office space at this location I believe you have a key card and 24-hour access and if you book an hourly space they know that appointment is coming... but remote office buyers beware, and good luck grabbing that payroll delivery on Friday when you are trying to squeak in at 4:45PM on a busy day. UPDATED: TY for your response below. Unfortunately your response is not true. When I met with the sales rep and discussed the out of scope needs they confirmed they could charge admin time hourly as needed. Also the location was not locked when we signed on and was staffed 8:30AM-5PM. We were notified during our term that the door would be locked and then admin limitations were added later (see photo).

Waiting over months to get my Retainer balance back and they still have not returned it. I have contacted this place 10 times sent multiple emails followed all the things they have said to do and yet nothing. My biggest mistake was even choosing to use these guys in the first place. I had requested my balance be returned over a year ago then was told I had to wait until my agreement ended. I said no problem gave them the benefit of the doubt. WELL THAT WAS A BIG MISTAKE it is almost 2 months after my agreement ended and I requested my balance again and still nothing. All they are telling me is oh yeah its in pending we are waiting on it to get done and another person is saying well in two days you should get it back. I still have nothing and now I am going to have to call and email every day until this is resolved and if I cant get it back by half way through Apirl I will have to show up in person and talk to the community manager or someone who can actually make a change. This is crazy I have never dealt with such a poor company that doesn't know how to handle something so simple. If I do not get anything back after Apirl I am going to have a much bigger issue as they legally have to return the balance. I am happy to take this review down if they fix the situation.

Falsely advertise low rates, then try to jam you into an overpriced office. Sleazy salespeople who won't have jobs in 5 years.

The receptionist was very rude when told her I couldn't bring in food with a mask with my asthma. She then threatened my job. I explained to her. but she walked away. She had dark hair and asian.