Spaces - Chicago- 1 N State Street

Staff does not enforce the fridge policy so there’s moldy food in there. Also HVAC is loud and it’s cold in the winter. The current Google rating of 4.8 is inflated from when it used to be the Pitch

We have been a Spaces client for over a year. We rent office space with Spaces in Toronto and regularly organize professional wine tasting events at several of your locations across North America. Until recently, we were very happy with our experience. Unfortunately, after problems in Cleveland, Charlotte, Los Angeles, and especially Chicago, our opinion has changed. The biggest disappointment is not even the incidents themselves, but what happens afterward. Every time we report a problem, we are told that someone will look into it and get back to us. We provide emails, delivery records, and any information requested, but we end up repeating the same story to different people. It feels like no one is actually taking ownership of the situation. Our experience in Chicago is the one that concerns us the most. We shipped wine and Champagne samples for a professional tasting. We were later told that some packages had arrived damaged, but no one informed us when they were received. The packages were opened and the bottles were handled without our knowledge, and no photos were taken before anything was moved. When we finally received an update, several bottles—including some of our most valuable Champagne and wine samples—were missing. We immediately asked for photos, documentation, and an explanation of what had happened. We were also told that we would receive a refund. Months later, we are still waiting, and many of our questions remain unanswered. We understand that problems can happen. Packages can be damaged during transport, and mistakes are sometimes unavoidable. What we cannot understand is the lack of communication afterward. We should not have to chase updates, ask the same questions over and over, or struggle to get basic information about products that were delivered to the venue. As a long-time client, this has been incredibly disappointing. We expected much better from a company we have trusted with our business across North America. We sincerely hope Spaces improves the way these situations are handled, because no client should be left feeling ignored when something goes wrong. Pascal Fernand APVSA

We've got to build up downtown Chicago again! The Chi is a world-class city! 🫡

Spaces at 1 N. State Street maybe have a professional office interior and appear to be an excellent price. However, the company behind Spaces is Regus with the most unethical and deceptive practices and the most incompetent back office. We just moved out and it was not because of the building, office or cost. Every since Regus took over from The Pitch (10/2024) the service, cleanliness and back office has been terrible. Every month they billed me for the wrong amount(always higher) and they could not get it together. Finally after over charging me for 5 months they could not figure out how to refund me the over payment so one of the community managers had to give me an envelope of cash to work around their incompetent back office. Shortly there after we moved within the same Spaces Suite. Once we moved they continued to charge me for our new office and the one we vacated. They would auto debit us and it took 4-5 weeks to get my money back. After three months they sent a lease renewal and demanded either a 1 year commitment or a higher month to month payment. We are finally done (moved out 11-20) and I am considering filing litigation against them. The building is great, the executive suite is great, the reception team is great but the back office is terrible. Do not get lulled into their low rates and their network of 6000 offices. They do not return phone calls and only service you via email. The community management will not advocate for their tenants. I spend more time reconciling their back office errors and following up on my over charges that moving to a more expensive office became necessary. Regus is buying so many local coworking spaces that our number one priority was not going to a place managed by Regus. Think twice before you go to them because working with Regus will cost you more time and money.

Cool spot to get work down.