Frequently Asked Questions

• Can I visit 222 West Merchandise Mart Plaza before making a decision? If so, how do I schedule a tour?

  Yes, you can certainly take a tour of the space before signing up for a membership. In fact, it’s encouraged, to help you get a feel for what your workday will look like. Reach out here to set up a time to come and see the space.

• Can I access the space outside of regular office hours?

  If you’re seeking flexible access, the monthly membership at 222 West Merchandise Mart Plaza provides 24/7 access to our workspace. Hourly and day passes, however, are typically limited to regular business hours.

• How should I choose the best workspace for my needs?

  For spontaneous collaboration and interaction, open desks provide an open and flexible environment. If you prefer a dedicated space with shared community elements, dedicated desks offer a great balance between personal space and interaction.

  On the other hand, private offices are best suited for focused work and private interactions. They're ideal for solo workers as well as teams seeking a dedicated space, shielded from distractions.

  Choosing the ideal coworking arrangement for you is about aligning your workspace with your work style, team dynamics, and project requirements.

• Can I use all the listed amenities no matter which membership I use?

  Whether you're a day pass holder or a monthly member, you can access most amenities. Meeting rooms do require prior scheduling, and private offices are reserved for those with subscriptions. However, the lounge, kitchen, and breakout spaces are open to all. Complimentary services are also available regardless of membership tier, while ancillary services can be purchased separately or negotiated with Matter.

• Can I change my membership if my needs or the needs of my team change over time?

  Adaptability is at the core of coworking, so membership options are always designed to cater to your changing work requirements and team dynamics. Most spaces offer month-to-month memberships, enabling you to adjust your workspace to your changing needs. Whether your business is growing or downsizing – or you just want to upgrade to a more private setting – you always have the flexibility to make the changes you need.

  While your membership agreement may have specific terms regarding changes, don’t hesitate to reach out to Matter to discuss accommodating your adjustments.