Regus - Tampa - Westshore Int'l Plaza

⭐ 1 Star (Only Because Google Won't Allow Negative 10 Stars) If I could give Regus and sales representative Kimberley Struble negative 10 stars, I would. This has been one of the worst business experiences I've ever had, and we will be filing a complaint with the BBB regarding our experience. I was sold a shared office space for approximately $300 per month and was told it was a simple month-to-month arrangement. That turned out to be completely misleading. The moment I received my invoice, there were multiple additional fees that had never been disclosed during the sales process. When I contacted Kimberley and asked why my bill was so much higher than expected, she told me verbatim: "These are all the fees for the multiple locations you requested, pay them." I later learned that wasn't an accurate explanation. What was presented as a simple $300 month-to-month office quickly became nearly $600 in charges plus almost another $100 in signup fees. I also discovered there was a mandatory 30-day cancellation notice requirement, meaning the "month-to-month" office effectively required paying for multiple months from the start. Had these costs and requirements been clearly explained upfront, I never would have signed up. When I decided to cancel, Kimberley told me it had to be done online. I followed her instructions and then followed the instructions provided by the Regus online assistant. Both led me into dead ends where there was no actual way to complete a cancellation. I have screenshots documenting these conversations and the instructions I was given. The online assistant directed me to areas of the website where no cancellation option existed, and the website repeatedly sent me in circles. When I reached back out to Kimberley explaining that I wanted to cancel and that the process wasn't working, I was essentially told to read the contract more carefully. After that, my requests for help were ignored. Three weeks later, I am now being contacted by Regus collections despite my repeated attempts to cancel and my documented efforts to follow the instructions I was given. Think about that for a second. A customer signs up expecting a $300 month-to-month shared office, gets hit with hundreds of dollars in additional charges, discovers hidden cancellation requirements, follows the cancellation instructions provided by the company, cannot actually cancel, gets ignored when asking for help, and then ends up hearing from collections. That was my experience. If you're considering Regus, get every fee, every cancellation requirement, and every commitment in writing before signing anything. Do not rely on verbal explanations. I would never do business with Regus again and would strongly caution anyone considering their services.

Don’t get an office here. The onsite staff is nice but the corporate red tape is a nightmare. See the other 1 stars - I have had many of the same issues.

I agree with other 1-star reviews of this Regus location. Some issues stem from corporate, but most are specific to this site. I’ll highlight the worst problems. I used Regus for 7.5 years between here and Rocky Pointe. We moved here from Rocky Pointe for two adjacent, quiet offices. A few months later, with ~10 days’ notice, we were moved to non-comparable offices—one across the facility, the other on the main corridor. We moved everything ourselves over a weekend, including law books and files. New phones and internet didn’t work for days. Regus also erroneously flipped billing when we moved, charging less for the larger office and more for the smaller. We didn’t catch this for a while, causing problems later. Then COVID hit. The building locked down; no reception; no access. But rent was still due. Post-COVID, Regus adopted a new policy. The advertised “full-time reception” disappeared. Instead, they locked the front door and posted a sign telling visitors to call to be let in. This fails unless you’re there daily. You pay for a Regus facility to have a professional office. Here, clients often found locked doors. If we worked remotely, no receptionist helped. Clients were unhappy. This sporadic policy persisted into April 2025 for reasons unrelated to COVID. Another issue: how Regus handles invoices. The contract says rent is due on the invoice due date. Sounds simple. But Regus began issuing invoices a month early—e.g., October due September 15 and November due October 15. They charged late fees even when we paid on time. It happened to me. Despite proof of payment—card statements and receipts—Regus refused to remove the fee. Only after months and escalating to corporate with a legal threat did they remove one fee. Many likely give up without fighting back. Regus also does random facility “refreshes.” They require clearing your office and walls so they can paint and clean carpets. Great in theory, but there’s no opt-out. If you have files, books, or equipment, you must move it all again. Thankfully, during the last refresh, we were already moving out. But Regus still charged a mandatory cleaning/painting fee after we left—even though they’d just refreshed. Competitors don’t charge this fee. Phones, internet, water—don’t get me started. These went out constantly. There’s zero redundancy. A router failure took down internet for 3–4 days—no computers, no phones. No rent credit. Facilities issues were common—water outages, closed bathrooms, staffing shortages. Overnight packages and hand deliveries often sat unannounced at the front desk for days. When we dropped from two offices to one, we asked to give up the larger office. We then discovered Regus had swapped the rental rates years earlier when they moved us. The smaller office cost nearly double the larger. So maybe drop the smaller office and move that person into the larger one? Nope. They deemed the larger office “underpriced” and planned to raise the rate. Their solution: get a new office at market rate. The management’s pettiness and incompetence are unmatched in my 40+ years in business. This should give you an idea of what it’s like to work with this location. I was here over five years. If not for COVID, I would’ve gone back to Rocky Pointe. This place is awful. There are plenty of non-Regus competitors in Tampa and nearby Clearwater/St. Pete. I visited most when deciding where to go next. They’re comparably priced and include amenities Regus charges extra for—sodas, conference rooms, holiday parties, even food. Competitors run circles around Regus. Most have on-site franchisees who actually care. Regus relies on its name, but the market has changed in the last five to eight years.

This is a well deserved 1 star. I am a paying customer who had my signage taken down but accident. They performed an audit of signage and saw a previous account we had was closed so without any communication took down and threw away the sign. When I finally saw it and asked what happened nobody really seemed to care. I sent many emails and most went unanswered. I gave them many chances to make it right including reimbursement for the signage fees they charge me. To this day they still haven’t reimbursed me for this service we didn’t receive. We weren’t talking hundreds of dollars. It just shows me how much they don’t care.

Very clean and distinguished looking. It has numerous offices within the building. We found ours without any issues. The place is very quiet, has plenty of parking spaces available.