FL, Tampa Palms

I am posting as a last resort to warn others. In 2025, my company signed a lease with Regus for an office space in Lutz. All deposits and rent was paid in advance. One week before our occupancy date, Regus terminated our lease citing construction delays in the space. That office still shows as closed online. It took months and months to be refunded the few thousand dollars we had paid in advance, not to mention the scramble to find another office space quickly. We have since been refunded, however, have now been receiving collection agency notices for the amounts we paid for a lease they terminated and since refunded. Not only have we called and emailed numerous times, but we have also hired an attorney who sent a cease and desist. We have still continued to receive notices from collection agencies. It's a never ending nightmare. I implore Regus to solve my problem by fixing their records and to ensure this does not happen to other small businesses who are forced to use resources to fight against disorganization and terrible customer service. Edited to add update 8/26/26: On August 20th, Regus made a charge on a credit card on file from over a year ago for nearly $700. I am not a Regus customer. Regus did not have the space available that I attempted to lease last year and proactively terminated our pending lease. We never took occupancy. It took me 10 months to resolve the refund and continued collection notices from Regus. Now, 3 months later, they have transacted a charge against my bank account without authorization using a card they have on file for a closed account. My partner and I have been notifying Regus of this for 6+ days and no refund has been processed for these fraudulent charges. If you are considering Regus, I implore you to reconsider. If you are already a Regus customer, I highly encourage you to protect your banking and credit card information. Additionally, Regus has recommended that we "log into our account to use their AI service called Aurora to reach accounting for a resolution". Newsflash for Regus - we do not have an account as we are not customers. So how does a customer reach someone for resolution? Don't bother calling and selecting "3" for accounting and billing issues as the recorded message also says to log into your account before disconnecting you. Calling and selecting "Sales" works, of course, so we'll see if the phone agent routes today's dispute call to a department that can resolve this. As a consumer, I find it grossly unacceptable that a report to the Attorney General Office Consumer Protection Division for fraud, or hiring an attorney to pursue civil litigation may be my only recourse. Do better Regus.

This is by far one of the worst companies I have ever dealt with. I was in this office for two years when they increased my rent by 50% (and they send you the notice the week of Christmas, when no one is working). They then give you 24 hours to respond. After deciding to terminate my lease because they charge well above what current market rates are, I am still waiting to recieve my security deposit and they continue to bill me unscrupulously. No one responds, the level of customer service is non existant. Actually, there is no one call call. You can only email, then no one responds. There are too many other office spaces around for you to have to deal with unprofessional nonsense, especially when you are busy trying to run your business. Do yourself a favor and look elsewhere. This place is a circus.

I am posting this as a last resort to warn other small businesses. In 2025, my company signed a lease with Regus for an office space in Lutz. All deposits and rent were paid in advance. One week before our scheduled move‑in date, Regus terminated the lease, citing construction delays. To this day, that office still shows as closed online. What followed was months of chaos. It took an unreasonable amount of time to receive a refund for the several thousand dollars we had already paid, while we were simultaneously scrambling to secure another office space at the last minute. Although Regus eventually refunded the money, the situation somehow became even worse. We are still receiving collection agency notices for charges related to a lease they canceled and already refunded. Despite countless calls and emails—and even after hiring an attorney who sent a formal cease‑and‑desist—these collection notices have continued. This experience has been exhausting, stressful, and costly. No business should have to spend time, money, and legal resources fighting against another company’s internal disorganization and lack of accountability. I strongly urge Regus to fix their records, stop the improper collections activity, and ensure other small businesses are not put through the same ordeal. This has been, without question, one of the worst customer service experiences we’ve ever encountered.

I am posting as a last resort to warn others. In 2025, my company signed a lease with Regus for an office space in Lutz. All deposits and rent was paid in advance. One week before our occupancy date, Regus terminated our lease citing construction delays in the space. That office still shows as closed online. It took months and months to be refunded the few thousand dollars we had paid in advance, not to mention the scramble to find another office space quickly. We have since been refunded, however, have now been receiving collection agency notices for the amounts we paid for a lease they terminated and since refunded. Not only have we called and emailed numerous times, but we have also hired an attorney who sent a cease and desist. We have still continued to receive notices from collection agencies. It's a never ending nightmare. I implore Regus to solve my problem by fixing their records and to ensure this does not happen to other small businesses who are forced to use resources to fight against disorganization and terrible customer service.

There's "no guarantee" for day offices and there are NONE available at the moment at the New Tampa site. I'm told all offices have been rented. I am unable to reserve any office as a drop in or in an as needed basis until Aug or Sept. I am quite disappointed and find it rather unprofessional the service I have been using for over 4 years is no longer a "guarantee" nor available to me or for maintaining continuity with my clients. It's interesting that my rent has gone up every year (with no advanced notice) and now I am losing benefits and hearing for the first time there is "no guarantee" for day offices.