Regus - Daytona Beach - Concierge Blvd

Disappointing Experience with Regus and Lack of Transparency Regarding Fees We recently decided to transfer our virtual office from the Wekiva location in Longwood to the Regus location in Daytona Beach. Unfortunately, the experience has been frustrating and disappointing. During the sales process, I specifically explained to Michelle Cope that we needed a business address where we could receive our company mail and pick it up ourselves, just as we currently do at our Wekiva location. We were quoted $50.15 per month for the virtual office. However, after moving forward, we were informed that there would be an additional $9 monthly fee simply to pick up our own mail. This additional charge was never disclosed during our initial discussions. My issue is not necessarily the $9. My issue is the lack of transparency. When a customer clearly explains what services they need, the sales representative should disclose ALL applicable charges before the customer agrees to anything. I have since been unable to reach Michelle Cope, the representative who originally assisted us. I have also tried to escalate my concerns to upper management without success. Their AI system does not even give you a Corporate number to call. While I understand that Tiffani Brown, the community team member, may have limited authority to resolve billing concerns, I have not received the assistance or direction needed to get this matter addressed. Regus needs to do a better job of training its sales representatives to fully disclose all fees upfront and provide customers with a clear way to reach management when issues arise. Someone that is asking questions, should be pointed as to where to get the answers BEFORE they sign up. As a business owner, I value honesty, transparency, and accountability. Unfortunately, this experience has fallen short of those expectations. I hope someone from Regus management will take the time to address this concern and provide a reasonable resolution.

Here are both drafts for your perusal: Google review: Billed $306.40 across six charges on Oct 8, 2026 for a Regus membership I hadn't used in over a year. Trying to fix it: every phone number goes to a voicemail telling you to use the website. No live person reachable anywhere. Filed a help desk ticket (case C-4202438-Q9F9) but a company that bills your card while making it impossible to talk to a human has a problem. Now disputing with my card company.

I was considering the Daytona Regus location for a shared coworking space but when I looked at what they offered it was a room about the size of my bedroom with a bunch of desks - tables no dividers, some wires and monitors laying around, no ambiance and no coworkers to be seen. BAD vibe, I was looking here because it was much closer to my home but i will go back to using The Foundry which is 5 miles further and a bit more expensive for my 2x weekly need. I used i a year ago and the Foundry was a great place to work from.

Tried this place for a month, thier website is very sneaky and signs you up for a 2 year contract. I've already paid $200, after only going 1 time, they want me to pay $1,000. Horrible company with zero support. Account Number: 15701049

I had an appointment with a TurboTax accountant at this Regus location in Daytona. Canceled a half hour before I got there I was driving when I got the email. There is absolutely no way to get into the office and there's no accountability whatsoever so I spent my time getting there and getting home total 2 hours. I will never ever go to any appointment at this Regus again.