Spaces - NoMa

The staff are great but "the system" that tenants must contend with seems to be programmed to rip you off. My promised refund of the retainer that I paid is already 3 days late, and there's no one I can talk to in order to remedy the situation. The app they tell you to rely on to manage your account seems to conveniently forget to honor the terms and conditions spelled out in their own contract. For example, we put in our 30 day notice to vacate, and I snapped a screen shot of the app stating that our notice has gone through. Yet, somehow, by the time we came to vacate, "the system had no record" of our notice to vacate. Thankfully I had the screen shot on hand so management couldn't argue that I hadn't put it in. And now, I'm facing the same issue with receiving the refund of my retainer, which by the way is "not automatic," but you have to "request it" through the app and wait 30 days for it, and put in your bank information, which I did. But, here we are again. No retainer. No person to escalate this to. Just lodging another complaint through the website and waiting for a response. I will never enter into a contract with Regus as they do not respect their own terms and conditions, and their app seems to have bugs that conveniently never lets them miss an opportunity to charge you for services, yet it somehow "glitches" when it's supposed to refund you money or register your 30-day notice to vacate. None of this leaves a good taste. Add to it the fact that while at the NOMA location, we've experienced package theft from the common mailroom, and I lost a medical device due to the lack of security. When I complained about this to the building manager (Tyler), he was dismissive and unresponsive. Overall, we liked having the space to work outside our home, and the staff hired at the location are extremely nice. But they have little or no power to fix all the glitches in "the system." Dealing with Regus as a business-to-business has been a terrible experience, and I know we'll never deal with them again. And I'm still waiting for my refund, which is 3 days past due, which is a breach of the terms and conditions of Regus' own contract with us.

Horrendous experience.

Natasha Foster helped me get a great office space for my company. She is the best and was easy doing transaction.

All sales and no delivery. They will contact you and call you several times to get you to sign a deal and bother you at all hours. But once you sign, you don't hear a peep from them and you get nickeled and dimed on extra fees. For example, if you work after 5:00 p.m. or on a weekend, they will charge you a rate that is the same as not having the service. No issues will get resolved due to the lack of customer service.

Brandan Bailey runs the show here with aplomb. He is simply an amazing human and employee, He even contacted me years after I left to remind me to get my security deposit back. With people like this, I hope that they recognize them talent that they have. Even though I moved to another state, I still miss my workspace. Happiest memories of my life!