Regus - West Hartford - Main Street

Excellent place with good parking and great location, my doctor was awesome too.

I am writing to express my extreme dissatisfaction with the services provided by Regus, across multiple locations. From the very beginning of my engagement, I have experienced consistent issues with being overcharged. Most recently, after switching locations, I received an unexpected bill. I have attempted to contact this location to discuss and resolve this discrepancy, however, the responses I have received indicate a clear lack of careful reading and listening, as my emails are frequently not addressed in their entirety. I have now received an automated legal notice demanding payment within five days before legal action is taken. I want to be clear that I am prepared to pursue all necessary avenues to address these issues. Given these ongoing problems with overcharging and the consistent breakdown in communication, I will never again sign on with Regus in any location. The communication has been consistently terrible, and it appears there is a complete lack of care regarding client concerns. For anyone considering be cautious they're affordable at times, but not worth a headache. Certainly if you sign on with this company, make sure you have all your documentations and do everything in writing. This company currently needs to refund me some money from a different location and because I removed my credit card due to being consistently overcharged a month after month they are now requesting it back in order to refund me some of that money but I am so concerned with giving them my credit card again that I will just take the loss. UPDATE *** Beware… I am still currently fighting being inappropriately charged for a retainer fee that I was never made aware of and even when I became aware of the fine print on my own eventually I had to remove my car temporarily due to being overcharged and they still wanna charge me for that, even though they never dealt with the issue! They have threatened to report me to the credit bureau in litigation multiple times. Info to know: There are consumer lawsuits and class actions historically and as recently as 2024 that involve Regus / Regus Management Group / IWG — particularly over billing, auto-renewals, and contract issues. Those sorts of cases are the exact type of context that could make a class-action lawyer interested in new similar claims.  2. Regus appears to respond to consumer complaints in a standard way (threaten collections / credit reporting / litigation) — a common business practice to collect disputed balances. That doesn’t automatically make the charge valid; it just means you should document everything and act fast. (Consumer complaint threads and BBB listings show this pattern.)

This company is most unscrupulous. They lack professionalism and transparency. I foolishly decided to do business with them. I cannot get into all the details but after a day I could not make head or tail of exactly what they were charging me for. I tried contacting them but to no avail. I decided to end the agreement which I did. However this dishonest company keeps sending me invoices they claim I owe. After talking with them on the phone (surprisingly, they answered), they claimed that I locked in for two years so I have to pay the bill. The person I spoke to admitted that she saw where I ended the agreement but still insists that I have to continue paying. This is a wicked and conniving act to rob and swindle money from people. Why should I pay for something I no longer need and is of no use to me? They use threats of collection debts, quote: "If your account remains overdue, you will incur a late payment fee, your services will get restricted, and further steps will be taken to collect payment from you". I have no idea which service they are referring to because I no longer connected to them neither have ever done business with them other than when I paid them my money. I no longer use them, yet they are threatening me. Please be careful of your choices when you want to conduct business. Research the company and ask questions.

I am writing to express my extreme dissatisfaction with the services provided by Regus, across multiple locations. From the very beginning of my engagement, I have experienced consistent issues with being overcharged. Most recently, after switching locations, I received an unexpected bill. I have attempted to contact this location to discuss and resolve this discrepancy, however, the responses I have received indicate a clear lack of careful reading and listening, as my emails are frequently not addressed in their entirety. I have now received an automated legal notice demanding payment within five days before legal action is taken. I want to be clear that I am prepared to pursue all necessary avenues to address these issues. Given these ongoing problems with overcharging and the consistent breakdown in communication, I will never again sign on with Regus in any location. The communication has been consistently terrible, and it appears there is a complete lack of care regarding client concerns. For anyone considering be cautious they're affordable at times, but not worth a headache. Certainly if you sign on with this company, make sure you have all your documentations and do everything in writing. This company currently needs to refund me some money from a different location and because I removed my credit card due to being consistently overcharged a month after month they are now requesting it back in order to refund me some of that money but I am so concerned with giving them my credit card again that I will just take the loss.

Spaces West Hartford and Regus West Hartford (its parent company) are two places you should be VERY careful before signing a contract with them. Despite a system that has an automated payment process, they have continuously charged external fees that are not applicable not only to me but to numerous other businesses / people who have rented a space from them. I would not recommend this space to any one or any company who is not willing to take on the headache of proving week in and week out that their bill is wrong without any real, effective support.