Regus - Arvada - Joyce Dr

I can't say enough positive things about the staff and facilities at Regus Arvada! I was supported at the Wheat Ridge location with booking a space and worked the next day in Arvada. I was set up for success in a clean, quiet and comfortable space. I will use again and highly recommend!

Great team! Nice bright building. Convenient location with easy access!

Poor facility, lots of nickle-and-dime fees, negligent customer service. This review is based on me using an office at the Regus location on Joyce Road for roughly 3 weeks, though I ultimately paid more than 3.5 months worth of rent as I will describe below. Note that this review was provided in full to the staff at Regus prior to posting and they still have not addressed my issues. I signed up in late June for a month-to-month lease of a private office. I was assured by the salesperson (Ms. Martinez) that there would be no penalty for ending the lease if I provided 30-days notice. She neglected to mention the $220 move-out fee ($4.50 per square foot) that was buried in their terms and conditions – literally to find this term requires clicking through two different links from the document that I signed and reading through several thousand words. I also specified to my salesperson that I did not want to be signed up for the $40 per month coffee service, but was enrolled against my wishes. The facility was poorly kept up. If I had a client-facing job, I would never invite them to this location. A pancake-sized pile of dead ants at the front entrance hallway went days without being swept up. A bird had apparently made a nest in the back stairway and could be heard loudly squawking even from inside my office. The front desk was only staffed 4 hours a day – unbeknownst to me – which meant that when I arrived in the early afternoon on the first day of my lease no one was available to let me in or provide me a key. The furniture provided was cheap, worn, and stained. The more expensive “priority” internet was slow and sometimes worse than the basic internet. Both internet networks were inexplicably routed through an Idaho-based VPN which was very confusing for my work’s various firewall policies. By July 9th, I terminated my lease with the understanding that I had missed the 30-day window to end my lease that month and would be required to pay for August as well. Therefore, I paid the invoice for August on time and in full. A few weeks later I received another invoice for $220 with no itemization or information. I called Ms. Martinez to ask why I was being billed for another month. She said she would look into it and then never called me back. About a week later, I was informed by the on-site staff person that there was a water leak in my office and my equipment may have been damaged. A temporary office was available but I suggested that I instead move-out early and take a partial refund for the month of August – to which the Regus representative said that would be a totally reasonable request. I also asked her about the extra $220 invoice that I had received. She later got back to me to say that no refund was possible and that the $220 invoice was a ‘restoration fee’ necessary for cleaning office spaces at move-out. I fail to understand how it would cost $220 to clean and restore a closet-sized office which was used part-time for only 3 weeks, how that charge would not be nullified by the water damage and resulting clean-up, why Ms. Martinez neglected to mention it when asked point-blank about termination fees, or how there would be no flexibility to reduce that fee in the specific circumstances. I have spoken with the ‘local operations team’ and the Regus city manager Toni and they have blown off my concerns and claimed that nobody has authority to adjust these charges or resolve my issues. Toni even tried to send me in circles, suggesting that I contact the person who had just referred me to them in the same email chain. This is a joke of a business at a shabby location with high fees and no customer service. I worked in my office for only about three weeks on a “month-to-month” lease. But, I was charged rent for 2.5 months, an ‘activation fee’ that was about a quarter month’s rent and the ‘restoration fee’ that was about three quarters of a months rent. In the end, I was out about $1000 for three weeks of office-use. Please save yourself the money, time, and headache and rent space elsewhere.

Rents are 3 times the market average for offices with cheap furniture and it's way out in the sticks.

This building is so far away from everything it's ridiculous! The Internet was not working upon our move in as promised, and they're charging 3 times the average market rate per sq ft. Obviously this was a corporate decision and not one I would have ever made.