I really wanted to like Industrious, but after actually using this location, I can't recommend it.
For a coworking space at this price point, the basics just aren't there. There are very limited good places to actually sit down and work, no real hot-desk setup to speak of, and the overall workspace feels surprisingly impractical for anyone who needs to spend a full productive day here. Parking is also a headache, and the location doesn't make that any easier.
The food and refreshments were consistently disappointing as well. That's obviously not the most important part of a coworking membership, but when you're paying a premium for the "hospitality" aspect of Industrious, it becomes another example of the experience not matching the price.
Unfortunately, the customer service experience was the final straw. When I decided the membership wasn't working for me, I gave notice in August and asked to end it August 31. I was told I would still be charged for the entire month of September because their terms require one full calendar month of notice. I understand that language is in the agreement, but enforcing it this rigidly on an Access membership — where I don't have a dedicated desk, office, or physical space being held for me — means I'm paying for roughly six weeks after giving notice.
I asked politely for an exception or escalation and was essentially told the policy is the policy.
If the actual workspace had been great, maybe I'd feel differently. But between the poor working setup, lack of useful hot-desking, difficult parking, disappointing food, inconvenient location, and an inflexible approach to customer service, I walked away wondering exactly what the premium price is supposed to be buying.
There are too many good coworking options to settle for this.
