Regus - Pasadena – Century Square

Awful! I had such a negative experience that I would never recommend this place to anyone. I tried out the virtual office because I needed a physical office and I wanted to make sure it was a good fit. The first time I went in there were professional older women at the front desk and I felt that it was going to be a comfortable place. However, I noticed the manager was not available to meet in person, and I was told that he only works from home. That was unusual because at the previous location I visited the manager was there gave me a tour, answered all of my questions and followed up with me. I went ahead and booked the virtual address anyway Based off of my experience at the other location, even though I did not book with them. I was given vague information when I signed up. I felt like I was rushed through the process. I was not given clear instruction on how payments worked. I uploaded my debit card information as instructed and then I was never charged on my card. Instead, I ended up being issued for bills in one month and then I started getting threatening letters and I wasn’t even 30 days into the virtual office address. I had to submit multiple ticket to get it resolved. It wasn’t resolved until the second month. Meanwhile, I paid the bill for two months and even pay the bill for a second month. Yet I could not cancel my contract. The end agreement button was grayed out. The second time I went into the office, the front desk staff was rude, and they were just being flirty and playful with whatever males were at the front desk. It was very unwelcoming and offputting. I had to submit another ticket to cancel my contract and every time I reached out to a manager about my contract I was told that they were only in charge of sales. Needless to say this was the most god-awful experience I’ve ever had with a business and I’m so glad that I didn’t move furniture into this place cause that would’ve been an absolute disaster and I highly recommend that people test them out with a virtual address before committing to a actual office or you’ll end up stuck in a nightmare for months.

I would like to extend a heartfelt thank you to all the staff at this Regus location, for their outstanding professionalism and courtesy. From day one, they have been incredibly attentive, reliable, and genuinely kind. They handle my mail and packages with care and efficiency, and they are always welcoming and respectful to every visitor who walks through the doors. What truly sets this space apart is the level of thoughtfulness and support they provide. The team even took the time to suggest a larger workspace to accommodate my growing needs; something I am seriously considering, as I fully intend to renew my rental for another year. That level of attentiveness speaks volumes about their commitment to their clients’ success. I would confidently recommend this workspace to friends and family without hesitation. The environment is professional yet comfortable, and the kitchen area is always spotless, well-managed, and a pleasure to use. It’s clear that great care goes into maintaining a clean and welcoming atmosphere. Overall, this has been an exceptional experience, and I am grateful to be part of such a well-run and supportive workspace community.

This is the best Regus in the area. Staff are always friendly. Mail is handled efficiently. Parking is ample and easy. The facilities are clean. And the location is prime for business.