Spaces - Oakland - Spaces Jack London Square

I would strongly caution any business considering Regus. My experience has involved ongoing billing errors, lack of accountability, and ultimately significant financial impact. Over the course of several months, I repeatedly attempted to resolve duplicate charges, incorrect account balances, and internal account mismanagement with their team. Despite documented payments and confirmations, these issues were never properly corrected. Most concerning, on April 27, 2026, Regus charged my credit card $12,811.97 for balances that had already been paid. This resulted in my business credit card being placed on hold, which has directly impacted operations and even disrupted a scheduled business trip tied to that card. Communication has been inconsistent, and responsibility has repeatedly been shifted internally without resolution. Even when acknowledging errors, there has been no timely or reliable follow-through to correct them. At this point, the lack of internal controls and customer support is unacceptable for a company of this size. I have been forced to escalate this matter beyond their local team due to the seriousness of the issue. If you rely on accurate billing and responsive support for your business operations, I would strongly advise exercising caution.

Please Be Aware: As stated multiple times in other reviews, this firm will significantly overcharge you with automated fees, while the staff and leadership will take active measures to avoid and/or deflect your polite and proactive escalations, resulting in significant time and budget lost as a member. For a $320/month coworking office contract that was signed on December 30, 2024, I had been charged over $2,000 even before the end of March… As a member, you may be auto-charged accidentally for multiple offices, charged compounding late fees while having a credit card on-file from the inception date of your contract, initiated charges you never approved or authorized for “IT Services” - which are allegedly premium WiFi internet” (that you don’t need) - “Restoration Services” to clean an office that to my knowledge and observation has never been cleaned by staff to-date… and one day you might even receive an invoice for $322 for “color prints” of your black & white tax returns that you had printed. I spent months in email and polite in-person communication with salespeople, front desk staff, one general manager, one regional manager, and even a customer success representative - all of whom repeatedly apologized for any inconvenience, advised me that they could not figure out my automated billing issues, referred me to other departments, avoided my proactive follow-up’s, and even hilariously advised me one day that, “maybe American Express has actually been overcharging you…” when I have all of the Spaces/Regus invoices clearly on display. Though I do not believe anyone at this firm desires for a poor member experience, I have observed that the staff at Spaces does not have the competency to understand the firm’s automated billing system, the ownership to proactively handle member issues, the acumen to explain to you why various charges are being invoiced, or the ability to reconcile customer billing issues. Please be advised from a knowledgeable executive who has worked with co-working providers for over 10 years: Read the other reviews that also share similar feedback - Avoid this firm if you can, most especially this location at Jack London Square, and respectfully consider an alternative coworking solution.

After a year long office membership for a business and 4 months of working to exit SPACES I would give this location 1 star and wouldn't recommend. SPACES really struggles with communication, customer service, invoicing clarity, and systems. If you decide to move forward with SPACES Jack London Square you want to go into it with the knowledge that: 1. If you are mischarged, they do not provide direct access to an accounting department so the front desk will field questions and concerns and that process takes a few weeks. 2. Exiting your membership agreement, you should plan to spent upwards of $1,500 for thier "restoration fees charged when a client leaves a space." This is the fee for"assessing" your office space and any cleaning necessary even if the office is completely empty. 3. The invoicing process is archaic and leaves room for so much confusion. And if they fail to or forget to send you your monthly invoice on time (you cant just pay automatically) you will still be charged a late fee if its not submitted on time. I would not recommend.