I recently had the displeasure of dealing with ActivSpace, and I must say, my experience has been nothing short of a nightmare. From start to finish, the level of incompetence and disregard for customer satisfaction has been astonishing.
First and foremost, despite providing my updated address multiple times, the company failed to process it correctly, leading to a significant delay in receiving my deposit refund. Despite my continuous efforts to communicate and rectify the situation, it seemed like I was speaking to a brick wall. They only listened to my requests when I hired a lawyer. It took 4 months to get that deposit back.
Not only did ActivSpace fail to acknowledge their mistake promptly, but they also displayed a shocking lack of accountability. Instead of taking ownership of their errors, they repeatedly shifted the blame onto their headquarters, passing the buck without any regard for the inconvenience caused to me, the customer.
The lack of transparency and communication throughout this process has been utterly unacceptable. Promises of checks being mailed out, only to find out weeks later that they were sent to the wrong address, are simply inexcusable. It's as if they have no respect for their customers' time or concerns.
The constant turnover of management during my tenure only added to the chaos and frustration. In the span of five years, I had to deal with no fewer than four different managers. This lack of consistency and accountability within ActivSpace's management structure reflects a broader culture of neglect and apathy toward their tenants' concerns and well-being.
Furthermore, the dismissive attitude displayed by their representative, Mar, is deeply concerning. Despite my persistent inquiries and requests for updates, their responses were vague, evasive, and utterly unhelpful. It's clear that customer satisfaction is not a priority for ActivSpace, and they have little regard for the impact of their actions on their clients.
ActivSpace's purported commitment to supporting small businesses and fostering a nurturing environment for entrepreneurs is nothing but a hollow façade. Despite their claims, my experience with them reveals a company more interested in profit margins than in cultivating genuine relationships with their tenants. The reality is that ActivSpace operates more like a soulless corporation, devoid of any genuine concern for the individuals they serve.
In conclusion, my experience with ActivSpace has been a complete disappointment. Their incompetence, lack of accountability, and poor communication have left me feeling frustrated and disheartened. I would strongly advise anyone considering renting from this company to proceed with extreme caution, as the level of service provided is simply not worth the headache and stress.
Avoid ActivSpace at all costs if you value your time, money, and sanity.
