Regus - Scottsdale - Fashion Square

This place is Garbage, they charge my account three times a month. I don’t even have cooperation using their services. There’s no clear understanding whatsoever. I recommend using a different service, one that isn’t only concerned about themselves

Trash company that lies about fees and then requires follow up after follow up, call after call, to get your money back such as retainers. Don't rent from Regus. Find some other spaces in town.

What an amazing staff and they are really accommodating. I highly recommend them.

We had an outstanding experience at Regus Fashion Square! From the moment we arrived, the customer service was top-notch—friendly, attentive, and truly professional. The space itself was spotless and well-maintained, creating a welcoming and productive environment for our team. Our catering order was handled perfectly—delivered on time and exactly as requested, which made our meeting run smoothly without a hitch. The meeting room was spacious, well-equipped, and met all our team’s needs. It was the ideal setting for collaboration and focus. Highly recommend Regus Fashion Square for any business looking for a polished, reliable, and supportive workspace. We’ll definitely be back!

DO NOT TRUST THIS COMPANY WITH YOUR BUSINESS. I have been a tenant at Regus for over a year now, and I’m writing this review after enduring what can only be described as a shocking display of mismanagement, bad faith, and unethical conduct at Regus Fashion Square (Scottsdale, AZ), under the IWG brand. We relocated from Regus SanTan to Fashion Square in April 2024 because we were led to believe the move would offer better service and a more professional environment, including other reasons. That turned out to be the opposite of what we received. 🔴 Here is what happened: Our access was restricted and our internet was shut off without notice, despite us actively occupying the office and communicating in good faith with management. This disrupted client meetings and daily operations. Regus issued a "Notice of Property Abandonment" while we were physically in the office conducting business during regular hours. This was an outrageous misrepresentation and a tactic that appears retaliatory. They attempted to change the locks while we were inside the office. The locksmith eventually refused to proceed after realizing he was being filmed and law enforcement had to be called. That’s right—we had to call the police to defend our legal access to our office. Despite repeated requests, Regus's City Manager, Lauren, refused to provide legal contact information for their internal legal department. Our emails to her were later blocked entirely, further obstructing resolution. The pricing originally quoted by their representative, Erica, was then retracted without explanation, despite written confirmation of part of the offer. We were later told this "was not formal," even though we acted on it in good faith. When we tried to escalate the matter, no action was taken until we left a Google review. Only then did a regional manager finally respond—but the offered “resolution” failed to address the financial harm, business disruption, or trust violations we experienced. Regus continues to hold our retainer while denying us full access to the office space. ⚠️ Summary This experience has caused significant operational losses, emotional distress, and reputational harm to my company. Regus not only breached their own agreement—they showed zero regard for the legal, ethical, and human standards expected from a company claiming to serve business professionals. If you are a business owner who values stability, fairness, and professionalism, I strongly urge you to reconsider before signing anything with Regus or IWG. Their practices are predatory, their management is evasive, and their conflict resolution is non-existent—until you go public. We are now pursuing legal remedies.... You've been warned. Be aware of your rights